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About NIX
NIX is a chat-based virtual assistant on Jenius app that you can use to ask get information, ask questions, or receive real-time support for your needs related to Jenius.
About NIX
What is NIX?
NIX is a chat-based virtual assistant on Jenius app that you can use to ask get information, ask questions, or receive real-time support for your needs related to Jenius.
How can NIX assist me?
NIX can provide general information about Jenius services and help you submit a report if you have a request or experience any issues related to Jenius service.
What can I ask to NIX?
You can ask NIX about all features and services in Jenius.
How do I contact to NIX?
You can contact NIX by:
Jenius Pre-Login Page
1. Open Jenius app, tap Help icon on the top corner right of the page, next to the bell icon.
2. Enter your PIN.
3. On the Contact Us tab, select Chat, and you will be connected to NIX.
Jenius Home Page
1. On Jenius home page, tap the Chat icon on the top right of the page, next to the bell icon, and you will be connected to NIX.
Jenius Website
1. Go to www.jenius.com using your browser, and scroll to the bottom of the page.
2. In the Navigation section, see Help section, and select FAQ.
3. Select Get Help.
4. Choose Chat NIX Website, then enter your name and e-mail, and you will be connected to NIX.
When can I chat NIX?
You can chat NIX any time.
What if NIX can’t answer my question?
If NIX is unable to answer your question, you can chat with SMBCI Care live-agent, by selecting Ya, Mau to continue your questions.
