What are the advantages of using Urgent Items?

– Easily view payment requests and reminders you need to settle from the Home page.
– Confirm payments faster without having to go to the Notifications page.

What are the benefits of Urgent Items?

Urgent Items help you confirm your payment request and reminders more easily from the Home page of the Jenius app.

Who can use Urgent Items?

All Jenius users.

Where to find Urgent Items on Jenius app?

On the Home page in the Jenius app, scroll down and find the Urgent Iteems section.

If the Urgent Items section doesn’t appear on your Home page, it means you don’t have any payment request or reminder that you need to confirm.

What items will appear on the Urgent Items section?

– Reminders of your scheduled bill payments from Pay on Schedule.
– Jenius Pay transactions that you need to confirm.
– Online transactions with Jenius Debit Card or Jenius Credit Card that you need to confirm.

Why can’t I see the Urgent Items section on the Home screen?

If the Urgent Items section doesn’t appear on your Home page, it means you don’t have any payment request or reminder that you need to confirm.

How long will a payment reminder or request appear in the Urgent Items section?

– Reminders of your scheduled bill payments from Pay on Schedule will appear for 1 day on the payment date.
– Jenius Pay transactions will appear until the confirmation time expires.
– Online transactions with Jenius Debit Card or Jenius Credit Card will appear until the confirmation time expires.

Can I close a payment reminder or request that appears in the Urgent Items section?

Yes, you can close the reminder or payment request that appears in the Urgent Items section by tapping the X icon in the top right corner of the box.

If you close it, you can still see the payment reminder or request from the Notifications page that you can access from the bell icon on the front page and Home page of your Jenius app.

What is Pay on Schedule?

Pay on Schedule is a feature to schedule bill payments with automatic or manual payment methods that you can set according to your needs.

View more about Pay on Schedule here.

Will all scheduled payments from Pay on Schedule appear in the Urgent Items section?

Not all. Only payments you set for manual payment will appear in the Urgent Items section on the D-day of the payment date.

How do I pay for a scheduled payment from the Urgent Items section?

1. On the Home page of your Jenius app, scroll down to the Urgent Items section.
2. Find the bill you want to pay by swiping on the Urgent Items section, then select Pay.
3. Review the payment amount, then select Next.
4. Check the confirmation page, then select Pay Now.
5. The bill is successfully paid!

Can I skip scheduled payments from the Urgent Items section?

Yes, you can. Here’s how:
1. On the Home page of your Jenius app, scroll down to the Urgent Items section.
2. Find the bill you want to skip by swiping on the Urgent Items section, then select Skip.
3. Confirm by selecting Skip.
4. The payment is successfully skipped.

Where can I find more information about Pay on Schedule?

You can view more information about Pay on Schedule here.

What is Jenius Pay?

Jenius Pay is a payment method that you can use seamlessly by using $Cashtag when making online transactions at Jenius merchant partners.

View more about Jenius Pay here.

How do I confirm a Jenius Pay transaction from the Urgent Items section?

1. On the Home page of your Jenius app, scroll down to the Urgent Items section.
2. Find the Jenius Pay confirmation request by swiping on the Urgent Items section, then select Confirm.
3. Make sure your transaction is correct and your balance is sufficient, then select Next.
4. Check the confirmation page, then select Pay Now.
5. Once successful, your balance will be deducted for the payment. You can go back to the merchant’s page to view your payment status.

Can I decline a Jenius Pay transaction from the Urgent Items section?

Yes, you can. Here’s how:
1. On the Home page of your Jenius app, scroll down to the Urgent Items section.
2. Find the Jenius Pay transaction confirmation request by swiping on the Urgent Items section, then select Decline.
3. Confirm by selecting Decline.
4. The Jenius Pay confirmation request is successfully declined.

Where can I find more information about Jenius Pay?

You can view more information about Jenius Pay here.

How do I confirm an online transaction for a Jenius Debit Card or Jenius Credit Card from the Urgent Items section?

1. On the Home page of your Jenius app, scroll down to the Urgent Items section.
2. Find the Jenius Debit Card or Jenius Credit Card transaction confirmation request by swiping on the Urgent Items section. Make sure your transaction is correct and your balance is sufficient, then select Confirm.
3. Once successful, your balance will be deducted for the payment. You can go back to the merchant’s page to view your payment status.

Can I decline an online transaction for a Jenius Debit Card or Jenius Credit Card from the Urgent Items section?

Yes, you can. Here’s how:
1. On the Home page of your Jenius app, scroll down to the Urgent Items section.
2. Find the Jenius Debit Card or Jenius Credit Card transaction confirmation request by swiping on the Urgent Items section, then select Decline.
3. Confirm by selecting Decline.
4. The Jenius Debit Card or Jenius Credit Card transaction confirmation request is successfully declined.

Where can I find more information about transactions with Jenius Debit Card?

You can view more information about Jenius Debit Card here.

Where can I find more information about transactions with Jenius Credit Card?

You can view more information about transactions with Jenius Credit Card here.