What is Amount on Hold?

Amount on hold is a funds in your Active Balance that can’t be used because it’s allocated for mandatory payments or temporarily under review for a newly received incoming transaction.

How many types of Amount on Hold?

There are two types of Amount on Hold:
1. Amount on hold for settling your mandatory payments.
2. Amount on hold for verification of incoming transactions to your Active Balance.

Why can’t I use the funds that were just added to my Active Balance?

If you have mandatory payments and your Active Balance is not sufficient to cover them, Jenius will automatically hold incoming funds in your Active Balance to settle those payments.

Why does Jenius apply Amount on Hold?

Jenius automatically allocates incoming funds so mandatory payments can be processed on time and completed properly.

Where can I see the funds that are being held for mandatory payments?

You can find Amount on Hold information on the Home page, under your Active Balance.
Once the funds are used to settle the mandatory payment, the Amount on Hold information will no longer appear, and the transaction will be recorded in your Active Balance Transaction.

When will the Amount on Hold be used to settle mandatory payments?

Each bill has its own terms. Funds may be held for 1 to 30 working days, depending on the settlement date of each product.

Why aren’t incoming funds immediately available in my Active Balance?

For certain types of transactions, Jenius needs to perform additional checks to ensure the funds you receive are accurate and secure.

While this check is in progress, the funds will be marked as Amount on Hold and cannot be used yet.

How long will the funds be hold before they are added to my Active Balance?

Review times may vary depending on the transaction type and sender. Once the review is complete, the funds will be credited to the Active Balance and can be used immediately. If verification isn’t completed within 5 working days, contact SMBCI Care at 1500 365.

Where can I see incoming funds that are currently on hold?

You can view the held amount on the Home page, directly below the Active Balance.

What happens after the held funds have been verified?

Once the verification is complete and the funds are confirmed as valid, the Amount on Hold label will be removed and the funds will be credited to your Active Balance. You can also view the incoming transaction details by selecting View Transaction Details.

What should I do if the funds are still on hold after the verification period?

If funds remain held for more than 5 working days, contact SMBCI Care at 1500 365 for further assistance.

Are all incoming funds held first?

No. Only certain transactions require additional verification, such as transactions from specific third parties or transactions that need extra validation.