Where can I withdraw my money?
You can do cash withdrawal using your Jenius Debit Card (m-Card or x-Card) at BTPN ATMs or any Prima/Bersama and Visa ATMs.
For a large amount of cash withdrawal which ranges from IDR10,000,000 until maximum of IDR99,950,000, you can withdraw at Jenius TCR machine by scanning QR code from your Jenius application which available on Android smartphones.
What should I do if my cash withdrawal at the ATM failed but the In & Out shows that my balance was already deducted?
You may report this case to Jenius Help by contacting 1500 365.
