Where can I view my Jenius account number?

You can view your Jenius account number through Profile & Settings menu, on the Profile tab.

Why can’t I change my fullname in my Jenius account?

Your Jenius account name is based on your KTP name. If the name on your KTP is updated, please re-upload your latest KTP by following these steps:

1. On the bottom navigation in your Jenius app, choose Profile.
2. Tap the gear icon on the top right corner of the page.
3. Choose KTP Details.
4. Choose Update your KTP.
5. Input your Reason for Updating KTP, then Update Data.
6. Choose Proceed.
7. Input your Jenius password, then Submit.

Notes:
– You will be redirected to your e-mail app.
– Make sure the e-mail of the sender matches the e-mail registered to your Jenius account.
– If you want to update your name because of a mistype, attach your latest KTP on the e-mail
– If you want to update your name for reasons other than a mistype, e.g. due to a name change, attach your latest KTP and a supporting document such as Kartu Keluarga, birth certificate, or other civil registration documents on the e-mail.
– If you want to update your KTP data other than name, attach your latest KTP and NPWP or Surat Pernyataan NPWP on the e-mail.
– Make sure all information on the e-mail is correct before sending.

How do I upload a new profile photo to my Jenius account?

1. Choose Profile & Settings.
2. Choose Edit.
3. Tap the camera icon.
4. Choose a photo you would like to be displayed as your pofile photo by using take a picture or select from your gallery.
5. Then tap Confirm.

How do I change my mailing address that was already registered?

1. Choose Profile & Settings, then Edit.
2. Choose Mailing Address.
3. Review your mailing address detail before tapping Save.

Can I change my registered e-mail address and mobile number?

Yes, you can change your registered e-mail address and mobile number through Profile & Settings menu, on the Profile tab.

How do I change my registered mobile number?

1. Choose Profile & Settings.
2. Choose Edit.
3. Change your old mobile number to the new one.
4. Review your new mobile number before tapping Save.

I submitted the wrong e-mail address in the registration process, can I replace it with the right one?

Yes, you can by following these steps:
1. Choose Profile & Settings menu.
2. Choose Edit.
3. Change the registered e-mail address with the correct one.
4. Choose Save.

How do I update my KTP in my Jenius app?

1. On the bottom navigation in your Jenius app, choose Profile.
2. Tap the gear icon on the top right corner of the page.
3. Choose KTP Details.
4. Choose Update your KTP.
5. Input your Reason for Updating KTP, then Update Data.
6. Choose Proceed.
7. Input your Jenius password, then Submit.

Notes:
– You will be redirected to your e-mail app.
– Make sure the e-mail of the sender matches the e-mail registered to your Jenius account.
– If you want to update your name because of a mistype, attach your latest KTP on the e-mail
– If you want to update your name for reasons other than a mistype, e.g. due to a name change, attach your latest KTP and a supporting document such as Kartu Keluarga, birth certificate, or other civil registration documents on the e-mail.
– If you want to update your KTP data other than name, attach your latest KTP and NPWP or Surat Pernyataan NPWP on the e-mail.
– Make sure all information on the e-mail is correct before sending.

How do I upload my NPWP photo?

1. Choose Profile & Settings menu, then choose Edit.
2. Choose NPWP.
3. Choose Take NPWP Photo.
4. Choose Take a Picture or From Gallery.
5. Take a picture of your NPWP or choose a photo from your gallery and select Confirm.
6. Choose the NPWP ownership status.
7. Check the NPWP details then choose Save.
8. Input your Jenius password.
9. An e-mail will be sent after your NPWP is verified.

How do I update my NPWP photo?

1. On the bottom navigation in your Jenius app, choose Profile.
2. Tap the gear icon on the top right corner of the page.
3. Choose NPWP.
4. Tap the camera icon on the right side of your current NPWP photo.
5. Choose Take a picture or From gallery, then Confirm.
6. Choose the ownership status of the NPWP accordingly.
7. Choose the details of the NPWP, then Save.
8. Input your Jenius password, then Submit.
9. You will receive an e-mail after your NPWP has been verified.

How do I update my personal details on Jenius app?

1. On the bottom navigation in your Jenius app, choose Profile.
2. Tap the gear icon on the top right corner of the page.
3. Choose Personal Details.
4. Update your mailing address, then Save.
5. Input your Jenius password, then Submit.

How do I update my mailing address on Jenius app?

1. On the bottom navigation in your Jenius app, choose Profile.
2. Tap the gear icon on the top right corner of the page.
3. Choose Mailing address.
4. Update your mailing address, then Save.
5. Input your Jenius password, then Submit.