All Indonesian citizens who already have KTP and smartphone.
Yes, you can, as long as you have a KTP.
No. You can’t make a Jenius account if you are not eligible yet to own a KTP.
All type of Android smartphones with min. Kitkat 4.42 operating system and iPhone with min. iOS 9 can experience Banking Reinvented by downloading Jenius app here.
Especially for iOS users who have updated to iOS 15.5, the downloaded Jenius app should be the latest version (v3.14.0) in order to be able to use Jenius optimally.
To create a Jenius account, you need to prepare your KTP and a Taxpayer Identity Number (NPWP) that you submit in your tax report (if you have one).
If further verification is required, you need to prepare supporting documents such as Driving License/Passport/Student Card or other ID cards that the name listed in accordance with the original identity card.
No, you can’t. You can only use your original KTP. Photocopied, scanned, or edited KTP can’t be used for Jenius registration.
If you have a valid KTP, but not e-KTP, you can still create a Jenius account.
If you haven’t received and still in the process of creating an e-KTP, you can create a Jenius account by taking a picture of the copy of your e-KTP receipt in the registration process and providing an additional identification document to our Jenius Crew, such as SIM (driving license) or passport, while doing your account activation.
Yes, you can, as long as the Reference Letter is still valid.
Yes, you can. If you don’t have an NPWP because you are not yet obligated to report tax, choose “No” under the question “Are you obligated to annually report and pay your tax?” in the registration process. Later on when you are obligated to file an annual tax report, don’t forget to upload your NPWP in Profile page.
Alternatively, you can upload your parent’s or spouse’s NPWP.
Yes. Even so, you still have to upload your Taxpayer Identity Number (NPWP) within 2 weeks after completing the registration process.
Yes. You can read Jenius Terms & Conditions here.
Unfortunately, no. You need to have an Indonesian KTP to open a Jenius account.
Yes. You will be notified via your registered e-mail if there are any updates to the Terms & Conditions within 30 working days before the new Terms & Conditions apply.
Check your inbox and look for the latest e-mail from [email protected] or you might check your spam/junk as well.
If you couldn’t find it there, you can contact Jenius Help at 1500 365 or e-mail [email protected] to get the latest version of the Terms & Conditions.
You can contact Jenius Help at 1500 365 or e-mail [email protected] to request the previous version of the Terms & Conditions.
If you don’t agree with the update of the Terms & Conditions, contact Jenius Help at 1500 365 to get information on stopping the use of the product/service.
If you don’t adress your disagreement by contacting Jenius Help within 30 working days after the Terms & Condition update info is sent, you will be considered to have agreed to it.
You can start by downloading the Jenius app and doing the registration process inside the Jenius app.
You can visit a Jenius booth near you or simply follow these steps:
If you have already prepared your identity card and followed the procedure given, then the registration process will take less than 10 minutes.
Any e-mail address can be used as long as it is still active.
You only need to wait for a few seconds for your KTP data to be read if your KTP photo is clear and the KTP is in a good condition.
You can still continue your Jenius registration by inputting your KTP data manually. Make sure the data you input is as stated on your KTP, ok!
It is a requirement from OJK (as the regulator) when opening a bank account.
Yes, you can, just follow the given steps to register and activate your Jenius account in this page. However, you still need to upload a picture of your Beneficiary Owner’s Taxpayer Identity Number.
You can choose from the options we provide, but if it’s already printed on your main Jenius Debit Card or your m-Card, you won’t be able to make any changes.
PIN and password are needed for different usage. PIN or device PIN is needed to access your Jenius account from your smartphone. Password is needed to log in and account verification when making transactions. For more information, you can read this article.
You can continue the registration process with the same device within 24 hours. If you would like to continue with another device or reinstall the application, then you have to do the registration process all over again.
Should this happen, please contact Jenius Help at 1500 365 so that Jenius Crew can help you resolve the matter.
Here are some things you need to consider while doing the onboarding process:
After completing the registration process, your Jenius account is still not active yet. After the personal data verification is completed and your account is activated, you will receive an e-mail informing you that your account is active.
Yes, you can keep using Jenius app.
Yes, you can, by following this steps after your account is active:
You can request a new verification code by pressing the Resend button. If you have requested for a new code 3 times in a row, please wait 5 minutes before continuing or contact Jenius Help at 1500 365 for help.
Please make sure that the e-mail you received is from [email protected].
A security feature that identifies the authenticity of the face detected in the camera.
Face Recognition is needed to protect your ID from being misused by other people, due to the fact that opening Jenius account does not take place in a bank and in front of a bank officer.
You need an Android device with Kitkat 4.2 operating system or higher, or an iPhone with iOS 9 operating system or higher, equipped with:
If you register without updating the Jenius app to the latest version, you’ll need to activate your account through a Video Call or by visiting a Jenius booth.
Before registering, make sure your Jenius app is up to date to experience faster and safer registration and account activation with Face Recognition.
Face Recognition only takes a few seconds if you follow the instructions on the screen.
Make sure you don’t wear any accessories on your face, your connection is stable, you are in a well-lit spot, and your face is inside the frame.
You have a total of 3 attempts to do Face Recognition. If you failed your first attempt, you have 2 attempts left to retry.
Yes. After 3 failed Face Recognition attempts, you can still continue your registration and verify your personal data at the end of the registration process if something goes wrong during Face Recognition.
You can continue your registration process first and verify your personal data at the end of the registration process.
You can finish your registration in a Jenius booth nearest to you. See Jenius booth locations here.
You can ask and answer questions 24 hours with NIX via website!