What is TOP UP E-wallet?

Top Up e-Wallet is a feature that allows you to top up and manage dozens of e-wallets and electronic money in 1 place.

Why should I use Top Up e-Wallet?

– Available for various types of e-wallets and electronic money.
– Top up and save up to dozens of accounts.
– Flexible options to input top up amount manually or choose from the available options.
– Connected with Active Balance.

What are the benefits of Top Up e-Wallet?

Now you can simply top up e-wallet and electronic money with flexible nominal. You can also save up to dozens of accounts, so your next top up will be easier.

Who can use Top Up e-Wallet?

All Jenius users.

Where to find Top Up e-Wallet on Jenius app?

There are two ways to find Top Up e-Wallet on Jenius app.

From Home page.
Choose Pay & Top Up, then tap Top up e-Wallet.

From Mobius Button.
Choose Top Up e-Wallet.

What e-wallets are available in Top Up e-Wallet?

– Gopay.
– OVO.
– DANA.
– LinkAja.
– ShopeePay.

I never used Top Up e-Wallet, how to top up e-wallet from Home page?

– On Home page, choose Pay & Top Up.
– Choose Top up e-Wallet.
– Choose Top Up New e-Wallet.
– Choose e-wallet, enter your mobile number that linked to e-wallet account, then choose Next.
– Input the top up nominal or tap the available nominal option, then choose Next.
– Check the confirmation page, then choose Top Up.
– e-wallet top up is successful!

I never used Top Up e-Wallet, how to top up e-wallet from Mobius Button?

– Tap Mobius Button, then choose Top Up e-Wallet.
– Choose Top Up New e-Wallet.
– Choose e-wallet, enter your mobile number that linked to e-wallet account, then choose Next.
– Input the top up nominal or tap the available nominal option, then choose Next.
– Check the confirmation page, then choose Top Up.
– e-wallet top up is successful!

How to top up an e-wallet that has already been saved in e-Wallet?

– On Home page, choose Pay & Top Up.
– Choose Top Up e-Wallet.
– Choose e-wallet you want to top up
– Input the top up nominal, then choose Next.
– Check the confirmation page, then choose Top Up.
– e-wallet top up is successful!

Aside from Home page, you can also tap Top Up e-wallet on Mobius Button.

Beside my account, can I top up someone else’s e-wallet in Top Up e-Wallet?

Yes. Beside your e-wallets, you can also top up other people’s e-wallets using the account’s registered mobile number.

What electronic money are available in Top Up e-Wallet?

– BNI TapCash.
– mandiri e-money.

What are the requirements to top up electronic money in Top Up e-Wallet?

Currently, top up & manage BNI TapCash is only available for Android devices. To top up & manage mandiri e-money, it’s now available for Android and iOS devices.

BNI TapCash
Make sure you activate the NFC feature to save account, check balance, top up, and update e-money balance.

mandiri e-money
– Without NFC feature: you can save your account and top up e-money by entering card number manually. Please use other channels to update balance.

– NFC feature is active: you can save account, check balance, top up, and update e-money balance by tapping e-money card behind your smartphone.

I use Android devices with NFC feature, how to top up BNI TapCash in Top Up e-Wallet?

Top up BNI TapCash
– Activate NFC feature on your phone.
– Login to Jenius app.
– Tap BNI TapCash card behind your phone until the card is read, then choose Top Up. Make sure you tap the card throughout the process.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– If you still tap your card, wait until the balance is updated. Otherwise, tap your card again until the balance is updated.
– BNI TapCash balance has been updated!

Top up and save BNI TapCash
– Activate NFC feature on your phone.
– Login to Jenius app..
– Tap BNI TapCash card behind your phone until the card is read.
– Activate Save to e-Wallet list button, then choose Top Up.
– Enter the name you want, then choose Save.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– If you still tap your card, wait until the balance is updated. Otherwise, tap your card again until the balance is updated.
– BNI TapCash balance has been updated and account successfully saved!

Top up BNI TapCash that has already been saved
– Activate NFC feature on your phone.
– Login to Jenius app. On Home, choose Transfer & Request.
– Choose Top up e-Wallet.
– Choose BNI TapCash account you to top up.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– Tap BNI TapCash card behind your phone to update the balance.
– BNI TapCash balance has been updated!

I use Android devices without NFC feature, can I top up BNI TapCash in Top Up e-Wallet?

No. For BNI TapCash, you cannot top up without NFC feature in your Android devices.

I use devices with NFC feature, how do I top up mandiri e-money in Top Up e-Wallet?

Top up mandiri e-money with NFC
– Activate NFC feature on your phone.
– Login to Jenius app.
– Tap mandiri e-money card in front or behind your phone until the card is read, then choose Top Up.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– If you still tap your card, wait until the balance is updated. Otherwise, tap your card again until the balance is updated.
– mandiri e-money balance has been updated!

Top up and save mandiri e-money
– Activate NFC feature on your phone.
– Login to Jenius app.
– Tap mandiri e-money card in front or behind your phone until the card is read.
– Activate Save to e-Wallet list button, then choose Top Up.
– Enter the name you want, then choose Save.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– If you still tap your card, wait until the balance is updated. Otherwise, tap your card again until the balance is updated.
– mandiri e-money balance has been updated and account successfully saved!

Top up mandiri e-money that has already been saved
– Activate NFC feature on your phone.
– Login to Jenius app. On Home, choose Pay & Top Up.
– Choose Top up e-Wallet.
– Choose mandiri e-money account that you want to top up.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– Tap mandiri e-money card in front or behind your phone to update the balance.
– mandiri e-money balance has been updated!

I use devices without NFC feature, how do I top up mandiri e-money in Top Up e-Wallet?

Top up mandiri e-money without NFC
– Login to Jenius app. On Home, choose Pay & Top Up.
– Choose Top up e-Wallet.
– Choose Top Up New e-Wallet.
– Choose mandiri e-money.
– Enter the card number, then choose Next.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– Mandiri e-money top up is successful! Please use other channels to update the balance.

Top up and save mandiri e-money without NFC
– Login to Jenius app. On Home, choose Pay & Top Up.
– Choose Top up e-Wallet.
– Choose Top Up New e-Wallet.
– Choose mandiri e-money.
– Enter the card number, activate Save to e-Wallet list button, then choose Next.
– Enter the name you want, then choose Save.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– Mandiri e-money top up is successful! Please use other channels to update the balance.

Top up mandiri e-money that has already been saved without NFC
– Log in to Jenius app. On Home, choose Pay & Top Up.
– Choose Top up e-Wallet.
– Choose mandiri e-money account you to top up.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– Mandiri e-money top up is successful! Please use other channels to update the balance.

I am using an iOS device, how do I top up Mandiri e-money with Top Up e-Wallet?

Top up mandiri e-money
– Login to Jenius app. On Home, choose Pay & Top Up.
– Choose Top Up e-Wallet.
– Choose Top Up New e-Wallet.
– Choose mandiri e-money.
– To enter you card number, you can scan your card or enter it manually, and choose Next.
– Enter the amount to top up, or choose the available amount option, then choose Next.
– Check the confirmation page, then choose Top Up.
– Choose Scan Card to update your balance.
– If your card is still tapped on your smartphone, wait until the balance is updated. Otherwise, tap your card again until the balance is updated.
– mandiri e-money balance has been updated!

Top up and save mandiri e-money
– Login to Jenius app. On Home, choose Pay & Top Up.
– Choose Top Up e-Wallet.
– Choose Top Up New e-Wallet.
– Choose mandiri e-money.
– To enter you card number, you can scan your card or enter it manually, and choose Next.
– Activate the Save e-Wallet button, then choose Next.
– Enter the name, and choose Save.
– Enter the amount to top up, or choose the available amount option, then choose Next.
– Check the confirmation page, then choose Top Up.
– Choose Scan Card to update your balance.
– If your card is still tapped on your smartphone, wait until the balance is updated. Otherwise, tap your card again until the balance is updated.
– mandiri e-money balance has been updated and account successfully saved!

Top up mandiri e-money that has already been saved
– Activate NFC feature on your phone.
– Login to Jenius app. On Home, choose Pay & Top Up.
– Choose Top up e-Wallet.
– Choose mandiri e-money account that you want to top up.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– Tap mandiri e-money card in front or behind your phone to update the balance.
– mandiri e-money balance has been updated!

I top up mandiri e-money using a device without NFC, does the balance update automatically, and can it be used right away?

No. After you top up mandiri e-money using devices without NFC, you must tap the card on other channels to update the balance.

You can update your Mandiri e-money balance at Livin’ by Mandiri, Bank Mandiri ATM/EDC, and other Android devices with NFC.

How to check electronic money balance in Top Up e-Wallet?

You can check electronic money balance by following these steps:
– Tap Mobius Button, then choose Top Up e-Wallet.
– For iOS device, choose Scan card, then tap electronic money card in the front of your smartphone and wait for the card to read.
– For Android device, tap card and wait for the card to read.
– Your balance info will be available on the screen.

Can I check electronic money balance in Top Up e-Wallet on iOS devices with NFC?

No. You can check electronic money balance only on Android devices.

Can I top up electronic money in Top Up e-Wallet on iOS devices?

No. Currently, top up BNI TapCash and mandiri e-money in Top Up e-Wallet are only available for Android devices.

Is there a transaction fee when I top up e-wallet and e-money through Top Up e-Wallet? If there is a fee, how much does it cost?

The transaction fees for when you top up e-wallet and e-money through Top Up e-Wallet are as follows:

E-wallet top up transaction fees:
– GoPay: IDR2,000.
– OVO: IDR1,500.
– DANA: Free of charge.
– LinkAja: IDR5,000.
– ShopeePay: IDR2,000.

Top up e-money transaction fees:
– BNI TapCash: IDR1,500.
– mandiri e-Money: IDR1,500.

The fees above will be applicable from 1 July 2024, and are valid for all Awards level on Jenius app.

Is there an admin fee when I top up OVO in Top Up e-Wallet? If yes, what are the differences between admin fee and transaction fee?

Yes. Following OVO’s policy, every balance top up via bank transfer/virtual account will be charged IDR1,500 admin fee.
Therefore, the nominal you receive in your OVO account will be automatically deducted on OVO system by IDR1,500.

Aside of admin fee policy from OVO, Jenius will also apply transaction fee IDR1,500 starting from 1 July 2024.

Example:
If you top up OVO for IDR100,000, you will have to pay IDR101,500 and you will receive IDR99,500 in your OVO balance.

Is there an admin fee when I top up ShopeePay in Top Up e-Wallet? If yes, what are the differences between admin fee and transaction fee?

Currently, every ShopeePay top-up made through Jenius will incur a transaction fee of IDR2,000 charged by Jenius which is subject to change. The amount you receive in your ShopeePay balance will be reduced accordingly.

What is the limit per transaction for e-wallet and electronic money top up in Top Up e-Wallet?

Minimum limit per e-wallet transaction.
– GoPay: IDR10,000.
– OVO: IDR10,000.
– DANA: IDR100,000.
– LinkAja: IDR10,001.
– ShopeePay: IDR100,000.

Minimum limit per e-money transaction.
– BNI TapCash: IDR10,000.
– Mandiri e-Money : IDR20,000.

Maximum limit per transaction in Top Up e-Wallet is IDR1,500,000.

Note: make sure the top up nominal does not exceed the maximum balance of your e-wallet and e-money.

What is the daily transaction limit in Top Up e-Wallet?

You can transfer a maximum of IDR250,000,000 per day through Top Up e-Wallet. The maximum balance limit depends on the policy of the e-wallet you are using.

Beside Active Balance, are there other source accounts to top up e-wallet or electronic money in Top Up e-Wallet?

Currently, you can only use Active Balance to top up your e-wallet or electronic money in Top Up e-Wallet.

If I top up my e-wallet or electronic money in Top Up e-Wallet, will the balance be added immediately? (real time)

Depending on the process on the recipient, it may take some time (1-3 minutes) for the e-wallet balance to increase.

To add money to your electronic money balance, you must tap the card on the back of your smartphone. So make sure you use a smartphone that has the NFC feature.

How do I know if my e-wallet or electronic money top up in Top Up e-Wallet has been successful?

You can find out by checking the status of e-wallet or electronic money top up transactions in Active Balance Transactions menu.

Will I get a proof of transaction when my e-wallet or electronic money top up in Top Up e-Wallet has been successful?

Yes. You will get a proof of an electronic transaction in PDF form that can be saved or sent via chat applications.

Will transactions in Top Up e-Wallet be recorded in Active Balance Transactions?

Yes. Every time you top up your e-wallet or electronic money in Top Up e-Wallet, it will be recorded in Active Balance Transactions and listed as the Top Up e-Wallet category.

Can I set top up time and frequency in Top Up e-Wallet?

No. Unlike Transfer Money, you cannot set the time and frequency of top up e-wallet or electronic money with the Top Up e-Wallet.

My e-wallet or electronic money top up has failed, but my balance has already been deducted. What should I do?

You can contact SMBCI Care at 1500 365 and prepare the following information.
– Mobile number registered in the e-wallet.
– The name registered in the Jenius account.
– The date and amount of the transaction

How long does it take to process a refund?

The refund process may take up to 7 working days.

How many e-wallet and electronic money can be saved in Top Up e-Wallet?

You can save up to 10 accounts for each type of e-wallet and electronic money.

If all available e-wallet and e-money are added up, you can save dozens of accounts in Top Up e-Wallet.

How to save e-money in Top Up e-Wallet?

Save electronic money with NFC
– Tap Mobius Button, then choose Top Up e-Wallet.
– Tap + icon on the top right screen.
– Choose electronic money you want to save, then choose Next.
– Scan your electronic money card until it is detected, then choose Next.
– Enter the name you want, then choose Save.
– You’ve just saved your electronic money!

Save electronic money without NFC
– Tap Mobius Button, then choose Top Up e-Wallet.
– Tap + icon on the top right screen.
– Choose electronic money you want to save, input the card number, then choose Next.
– Enter the name you want, then choose Save.
– You’ve just saved mandirielectronic money!

How to save e-wallet in Top Up e-Wallet?

– Tap Mobius Button, then choose Top Up e-Wallet.
– Tap + icon on the top right screen.
– Choose e-wallet, enter your mobile number that linked to e-wallet account, then choose Next.
– Enter the name you want, then choose Save.
– Your e-wallet has been successfully saved!

You can also save and top up your e-wallet account at the same time.

– On Home page, choose Send & Pay.
– Choose Top Up e-Wallet.
– Choose Top Up New e-Wallet.
– Choose e-wallet, enter your mobile number that linked to e-wallet account, switch on the Save e-Wallet button, then choose Next.
– Input the top up nominal or tap the available nominal option, then choose Next.
– Check the confirmation page, then choose Top Up.
– You’ve just topped up and saved e-wallet!

How to change e-wallet name that has already been saved in Top Up e-Wallet?

– Tap Mobius Button, then choose Top Up e-Wallet.
– Choose e-money you want.
– Choose Edit.
– Enter the new name, then choose Save.
– Your e-money name has been successfully changed!

How to delete e-wallet that has already been saved in Top Up e-Wallet?

– Tap Mobius Button, then choose Top Up e-Wallet.
– Choose e-money you want.
– Choose Delete.
– Continue the process by choosing Delete.
– Your e-money has been removed!

Can I change the order of saved e-wallet and electronic money accounts in Top Up e-Wallet? How to change it?

Yes. Just go to Top Up e-wallet then tap Arrange Order.

Can I see the total balance of e-wallet in Top Up e-Wallet?

No. You cannot see the total balance of e-wallet in Top Up e-Wallet.