Find out the answers to questions about the password of your Jenius account.

How can I change my Jenius account password on Jenius app?

1. On the Home page of your Jenius app, tap your profile picture on the top left corner of the screen to go to the Profile page.
2. Tap the gear icon on the top right corner of the page.
3. Choose the Settings menu.
4. Choose Change password.
5. Input your current password, your new password, and confirm your new password.
6. Choose Change Password.Notes:
   – This method will only work if you know your current password.
   – If you forgot your current password, you can reset your password instead. Click here.

What if I forget my Jenius password?

You can reset your password in the Jenius app. Before you begin, make sure you have a physical m-Card (Main Debit Card) and that your registered mobile number in Jenius is still active.

1. Choose Log In, then choose Reset Password or Forgot password?
2. Input the e-mail you’ve registered to your Jenius account, then choose Next.
3. Input the 6-digit confirmation code sent to your registered mobile number.
4. Input the 3-digit CVV code and the expiry date of your m-Card.
5. Create a new password. Make sure your password includes uppercase, lowercase, a number, and is at least 10 characters long. Then, re-enter your password and choose Reset Password.
6. Your password is successfully updated. You will be directed to the Jenius intro page and can log in with your new password.

Notes:
– If you haven’t received the confirmation code, make sure you’ve entered the correct e-mail registered to your Jenius account. Then, check your phone signal and try to resend the code.
– If you still haven’t received the code, you can reset your password by calling SMBCI Care at 1500 365 or visiting a Jenius booth/SMBC Indonesia branch office at these locations.

I don’t have an m-Card, how can I reset my Jenius password?

You can call SMBCI Care at 1500 365 or visit Jenius booth or SMBC Indonesia branch office at these locations. A Jenius Crew will verify your data and help you reset your password.

My registered mobile number in Jenius is no longer active, how can I reset my Jenius password?

You can call SMBCI Care at 1500 365 or visit Jenius booth or SMBC Indonesia branch office at these locations to reset your password.

I didn’t pass the e-mail address and mobile number identification process when calling SMBCI Care 1500 365/e-mail [email protected]/chat through the Jenius app. Can I still reset my Jenius password?

If the e-mail address and phone number you provided do not match the data in Jenius, you will be directed to update your information before you can proceed with the video call for data verification. You can also visit a Jenius booth with a Service Point or the nearest SMBC Indonesia branch office for a direct password reset request.

I forgot my Jenius password, and when I called SMBCI Care at 1500 365, I was instructed to do a video call and follow the instructions sent via email. Is this the correct process?

For the security of your data, the verification process for password reset requests at SMBCI Care 1500 365 will be directed through a video call with Jenius Crew. After the verification process is confirmed, you can proceed with the password reset process independently by following the instructions from Jenius, which will be sent to your registered email.

Why haven’t I received the e-mail for face-to-face verification as informed by the Jenius Crew when I contacted SMBCI Care at 1500 365?

Please regularly check the registered e-mail on your Jenius account, both in the inbox and junk mail.

Why can’t I open the link I received in the email for video call verification?

Ensure that you access the link within 48 hours of receiving the e-mail. Also, make sure you have a stable internet connection and good lighting.

What if I miss the 48-hour timeframe for face-to-face verification through video call?

If you miss the 48-hour timeframe for face-to-face verification through video call, please contact SMBCI Care 1500 365 again, e-mail [email protected], or chat on the Jenius application to get a new video call link.

I have completed the face-to-face verification through video call. Why haven’t I received the e-mail with the link to reset my Jenius password?

– If you complete the video call between 08:01 – 21:59 WIB, the e-mail containing the link to reset your password will be sent within a maximum of 2 hours after the face-to-face verification ends.
– If you completed the video call between 22:00 – 08:00 WIB, The e-mail containing the link to reset your password will be sent by 10:00 WIB the latest.

Make sure you regularly check the registered e-mail on your Jenius account, both in the inbox and junk mail.

I failed the face-to-face verification. Can I still reset my password?

Please visit the nearest Jenius booth or SMBC Indonesia branch office.