How can I change my Jenius account password on Jenius app?

1. On the bottom navigation, choose Profile, choose See profile details, then choose Edit.
2. Choose Settings.
3. Choose Change password.
4. Input your current password, your new password, and confirm your new password.
5. Choose Change Password.

Notes:
– This method will only work if you know your current password.
– If you forgot your current password, you can reset your password instead.

What if I forget my Jenius password?

You can reset your password in Jenius app. Before you begin, make sure you have a physical m-Card (main debit card) and that your registered mobile number in Jenius is still active.

1. If you aren’t logged in, choose I already have an account, then choose Reset Password. If you’re logged in, choose Use Password on the PIN page, then choose Forgot password?.
2. Input the e-mail you’ve registered to your Jenius account, then choose Next.
3. Input the 6-digit confirmation code we’ve sent to your registered mobile number.
4. Input the 3-digit CVV code and the expiry date of your m-Card.
5. Create a new password. Make sure your password includes uppercase, lowercase, number, and has min. 10 characters. Then, re-enter your password and choose Reset Password.
6. Your password is successfully updated. You will be directed to Jenius intro page and you can log in with your new password.

Notes:
– If you haven’t received the confirmation code sent to your mobile number, make sure you’ve input the correct e-mail registered to your Jenius account on the previous page. Then, check your phne signal and try to resend the code.
– If you still haven’t received the confirmation code sent to your mobile number, you can reset your password by calling Jenius Help at 1500 365 or visiting Jenius booth/Bank BTPN branch office at these locations.

I don’t have an m-Card, how can I reset my Jenius password?

You can call Jenius Help at 1500 365 or visit Jenius booth or Bank BTPN branch office at these locations. A Jenius Crew will verify your data and help you reset your password.

My registered mobile number in Jenius is no longer active, how can I reset my Jenius password?

You can call Jenius Help at 1500 365 or visit Jenius booth or Bank BTPN branch office at these locations to reset your password.

I didn’t pass the e-mail address and mobile number identification process when calling Jenius Help 1500 365/e-mail [email protected]/chat through the Jenius app. Can I still reset my Jenius password?

If the e-mail address and phone number you provided do not match the data in Jenius, you will be directed to update your information before you can proceed with the video call for data verification. You can also visit a Jenius booth with a Service Point or the nearest BTPN branch office for a direct password reset request.

I forgot my Jenius password, and when I called Jenius Help at 1500 365, I was instructed to do a video call and follow the instructions sent via email. Is this the correct process?

For the security of your data, the verification process for password reset requests at Jenius Help 1500 365 will be directed through a video call with Jenius Crew. After the verification process is confirmed, you can proceed with the password reset process independently by following the instructions from Jenius, which will be sent to your registered email.

Why haven’t I received the e-mail for face-to-face verification as informed by the Jenius Crew when I contacted Jenius Help at 1500 365?

Please regularly check the registered e-mail on your Jenius account, both in the inbox and junk mail.

Why can’t I open the link I received in the email for video call verification?

Ensure that you access the link within 48 hours of receiving the e-mail. Also, make sure you have a stable internet connection and good lighting.

What if I miss the 48-hour timeframe for face-to-face verification through video call?

If you miss the 48-hour timeframe for face-to-face verification through video call, please contact Jenius Help 1500 365 again, e-mail [email protected], or chat on the Jenius application to get a new video call link.

I have completed the face-to-face verification through video call. Why haven’t I received the e-mail with the link to reset my Jenius password?

– If you complete the video call between 08:01 – 21:59 WIB, the e-mail containing the link to reset your password will be sent within a maximum of 2 hours after the face-to-face verification ends.
– If you completed the video call between 22:00 – 08:00 WIB, The e-mail containing the link to reset your password will be sent by 10:00 WIB the latest.

Make sure you regularly check the registered e-mail on your Jenius account, both in the inbox and junk mail.

I failed the face-to-face verification. Can I still reset my password?

Please visit the nearest Jenius booth or BTPN branch office.