Why Pay Bills/Virtual Account with Jenius?

– Easy and simple process.
– No need to top up, just use Active Balance.
– Available for dozens of bill types.
– There’s a Save bill option as a shortcut for next payment.
– Can be converted into installments using Split Pay.

Who can use Pay Bills/Virtual Account?

All Jenius users.

Where to find Pay Bills/Virtual Account feature?

There are two ways to find Pay Bills feature.

From Home.
Choose Pay & Top Up, then tap Pay Bills/VA.

From Menu page.
Choose Pay Bills/VA.

Beside Active Balance, are there other options for paying bills with Jenius?

No. Currently, you can only use Active Balance as a source of funds to pay bills.

Can bill payments with Jenius be converted into installments?

Yes. You can use Split Pay to convert bill payments from IDR500,000 (except Social & Humanity) into installments.

This feature is only available for you who already have Flexi Cash.

What bills can I pay with Jenius?

There are 14 categories in Pay Bills:
– Virtual Account SMBC Indonesia
– BPJS & Insurance
– e-Commerce
– Play
– Credit Card
– Utilities
– Multifinance
– Mobile & Data
– Phone Bill
– SBN & Public Services
– Transportation
– TV & Internet
– Social & Humanity
– Movies & Music

Can I pay BPJS bills with Jenius?

Yes, Jenius provides bill payment for BPJS Kesehatan and BPJS Ketenagakerjaan.

How to pay BPJS bills with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/Virtual Account. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose BPJS & Insurance.
3. Choose BPJS you’d like to pay, and you’ll be directed to Jenius’ partner page.
4. Enter BPJS participant number or ID card number and select the payment period.
5. Choose Cek Tagihan to review the bill’s details, then choose Next, and you’ll be directed back to Jenius app.
6. Review the confirmation page, then choose Pay Now.

Can I pay my own BPJS Ketenagakerjaan bills?

Yes, you can pay BPJS Ketenagakerjaan bills if you are registered as Non-Wage Earners (Bukan Penerima Upah).

Is there a deadline to pay BPJS bills?

– BPJS Kesehatan bills can be paid every day except at 23.30 – 00.30 WIB.

– BPJS Ketenagakerjaan bills can be paid no later than 15th of each month.
BPJS Ketenagakerjaan bills can be paid every day except at 23.00 – 01.00 WIB.

What e-Commerce bills can be paid with Jenius?

Currently, you can only pay Finpay bill.

How to pay e-Commerce bill with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then choose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose e-Commerce.
3. Choose Finpay.
4. Input biller ID, then choose Next.
5. Check payment amount, then choose Next.
6. Review the confirmation page, then choose Pay Now.

What credit card bills can be paid with Jenius?

You can pay 13 credit card bills with Jenius:
– SMBC Indonesia (Jenius) credit card.
– BCA credit card.
– Bank Mega credit card.
– BRI credit card.
– KB Bukopin credit card.
– CIMB Niaga credit card.
– HSBC credit card.
– ICBC credit card.
– Maybank credit card.
– OCBC NISP credit card.
– Panin credit card.
– Permata credit card.
– UOB credit card.

Is there transaction fee when paying credit card bills to other bank through Jenius app?

Yes. Start from 1 July 2024, a transaction fee of credit card bill payments to other bank will be charged for IDR5,000 for each payment. However, for BCA Credit Card bill payment, you will be charged IDR2,900.

Is there an operational hour for credit card payment?

All credit card bill payments to other banks except for BCA is available every day at anytime. BCA credit card bill payment is available on Monday – Friday at 08.00 – 15.00 on working days.

How to pay credit card bill with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Credit Card.
3. Choose credit card that you want to pay.
4. Input credit card number.
5. Input payment amount, then choose Next.
6. Review the confirmation page, then choose Pay Now.

What electricity bills can be paid with Jenius?

Yes. Jenius provides two electricity payment options for you:
– PLN Prepaid.
– PLN Postpaid.

How to pay PLN Prepaid with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Utilities.
3. Choose PLN Prabayar.
4. Input customer ID/meter number, then choose Next.
5. Choose token nominal, then choose Next.
6. Review the confirmation page, then choose Pay Now.

After I purchase electricity token with Jenius, how to find the token numbers?

– On Home, choose the bell icon on the upper right screen.
– Choose Info.
– Choose the View Token on your PLN Prepaid purchase notification.

Aside from Notification, you can also find your electricity token numbers in e-mail.

How to pay PLN Postpaid with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Utilities.
3. Choose PLN Prabayar.
4. Input customer ID, then choose Next.
5. Check the payment amount, then choose Next.
6. Review the confirmation page, then choose Pay Now.

Can I pay my water bill with Jenius?

Yes. Jenius provides PAM Jaya and PDAM services to reach cities in Indonesia for water bill payment.
Make sure PDAM bill is paid during operational hours.

Is there an operational hour for PDAM bill payment?

You can pay PDAM bills every day except at 23.00 – 00.30.

How to pay the water bill with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/Virtual Account. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Utilities.
3. Choose water companies you want to pay.
4. Input customer ID and choose your area, then choose Cek Tagihan.
5. Check payment amount, then choose Next.
6. Review the confirmation page, then choose Pay Now.

Can I pay gas bill with Jenius?

Yes, Jenius provides gas bill payment.

How to pay the gas bill with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/Virtual Account. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Utilities.
3. Choose Perusahaan Gas Negara, and you’ll be directed to Jenius’ partner page.
4. Enter customer ID and choose Cek Tagihan.
5. Review the payment amount, choose Lanjut, and you’ll be directed back to Jenius app.
6. Review the confirmation page, then choose Next.

Aside from Home, you can also tap Pay Bills/VA on the Menu page.

Can I pay my vehicle loan with Jenius?

Yes. Jenius provides two vehicle loan payments:
– OTO Kredit Motor.
– OTO Kredit Mobil.

How to pay vehicle loan with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then choose Pay Bills/Virtual Account. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Multifinance.
3. Choose OTO Kredit Motor or OTO Kredit Mobil.
4. Input customer ID, then choose Next.
5. Check payment amount, then choose Next.
6. Review the confirmation page, then choose Pay Now.

Can I buy mobile phone credit with Jenius?

Yes. Jenius provides mobile phone credits from Tri, Indosat Ooredoo, Smartfren, XL, and Telkomsel.

How to buy mobile credit with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/Virtual Account. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Mobile & Data.
3. Input mobile number or choose from contact list, then choose Next.
4. Choose mobile credit, then choose Next.
5. Review the confirmation page, then choose Pay Now.

Can I buy data packages with Jenius?

Yes. Jenius provides data packages from Tri, Indosat Ooredoo, Smartfren, XL, dan Telkomsel.

How do I buy a data package with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then choose Pay Bills/Virtual Account. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Mobile & Data.
3. Input mobile number or choose from contact list, then choose Next.
4. Choose Provider
5. 5. Choose Data and tap View All Data Package and you’ll be directed to Jenius’ partner page.
6. Choose the data package you’d like to buy, then you’ll be directed back to Jenius app.
7. Review the confirmation page, then choose Pay Now.

For Telkomsel users, you can buy #HematLengkap package for Telkomsel data package or digital products by following these steps:

1. On the Home page of your Jenius app, choose Pay & Top Up, then choose Pay Bills/Virtual Account. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Mobile & Data.
3. Input a Telkomsel mobile number or choose from contact list, then choose Next.
4. Choose the Check out #HematLengkap package just for you! box.
5. Choose #HematLengkap package or Data & Digital that you want to see the details, then choose Beli.
6. Review the confirmation page, then choose Pay Now.

Can I buy packages other than mobile credit and data package with Jenius?

For Telkomsel users, enjoy the convenience of purchasing a wide range of digital products, beyond top-ups and data packages. Just check out the #HematLengkap package on the Mobile & Data page.

Can I pay the phone bill with Jenius?

Yes. Jenius provides payment bills for 3 (Three), Indosat Ooreedoo, Kartu Halo (Telkomsel), Smartfren, Telkom, and XL Prioritas.

How to pay phone with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then choose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Phone Bill.
3. Input phone number, then choose Next.
4. Check payment amount, then choose Next.
5. Review the confirmation page, then choose Pay Now.

Can I pay train tickets with Jenius?

Yes. You can pay Kereta Api Indonesia tickets with Jenius.

How to pay train tickets with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Transportations.
3. Choose Kereta Api Indonesia.
4. Input ticket number, then choose Next.
5. Check payment amount, then choose Next.
6. Review the confirmation page, then choose Pay Now.

Can I pay TV and internet bills with Jenius?

Yes. Jenius provides bill payment for First Media, Indihome, MNC Vision, MyRepublic, Transvision, and XL Satu, Biznet Home, CBN, Iconnet, Oxygen, and Palindo.

How to pay TV and internet bills with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/Virtual Account. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose TV & Internet.
3. Choose provider.
4. Input customer ID, then choose Next.
5. Check payment amount, then choose Next.
6. Review the confirmation page, then choose Pay Now.

For XL Satu, Biznet Home, CBN, Iconnet, Oxygen, and Palindo customers, you can pay bills with these following steps:
1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose TV & Internet.
3. Choose provider and you’ll be directed to Jenius’ partner page.
4. Input customer number.
5. Check payment amount, then choose Lanjut ke Pembayaran and you’ll be directed back to Jenius app.
6. Review the confirmation page, then choose Pay Now.

Is there a deadline to pay television and internet bills?

Television and internet bills can be paid any time.
For Iconnet bills, payment can be done every day except at 23.50 – 00.05.

Can I pay zakat, infaq, sadaqah, or make a donation through Jenius?

Yes. Jenius partners with four institutions to distribute zakat, infaq, sadaqah, waqf, and scholarships: BAZNAS, Dompet Dhuafa, Rumah Zakat and Make A Wish Indonesia.

How to pay Zakat, Infaq, Sadaqah, and donate through Jenius?

To pay Zakat, Infaq, and Sadaqah:
1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Social & Humanity.
3. Choose foundation/institution (badan amil).
4. Choose zakat, infaq, sadaqah, waqf, or scholarship.
5. Choose donation type.
6. Input the amount then choose Next.
7. Review the confirmation page, then choose Pay Now.

To donate to Make A Wish Indonesia:
1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Social & Humanity.
3. Choose Make A Wish Indonesia
4. Input the amount then choose Next.
5. Review the confirmation page, then choose Pay Now.

Can I pay qurban with Jenius?

Yes. Every Eid al-Adha, Jenius collaborates with BAZNAS, Dompet Dhuafa, and Rumah Zakat to distribute qurban.

What types of qurban are available in Jenius?

There are dozens of qurban types, including goats (standard, medium, premium), sheep, and cows (1 and 1/7 cow).

For Superqurban by Rumah Zakat, qurban meat is packed in the form of canned corned beef or rendang.

How to pay qurban with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Social & Humanity.
3. Choose institution (badan amil).
4. Choose Qurban.
5. Choose qurban type.
6. Choose qurban quantity, input participant name, then choose Next.
7. Review the confirmation page, then choose Pay Now.

Is qurban’s participant name mandatory?

Yes. You have to input the participant’s name because it will be mentioned when slaughtering the cattle and written on qurban certificate.

You can donate qurban on behalf of yourself or someone else.

Will I get a share of my qurban meat if I donate qurban via Jenius?

Yes, but only applicable for Superqurban at Rumah Zakat. If you choose Superqurban, you’ll get 1/3 qurban meat in the form of canned corned beef or rendang delivered to your address.

Please note that you must confirm your donation via WhatsApp to Rumah Zakat to get your qurban meat.

For more info about how many canned corned beef or rendang you can get, please visit https://www.rumahzakat.org/l/superqurban/.

How can I get info or reports on my qurban?

You can get info or the donation report by confirming your payment to the foundation/institution (badan amil).

This report includes qurban certificate, qurban info, qurban recipients, and photo documentation. You may confirm your payment here” rel=”noopener” target=”_blank”>here.

You can also get a donation report for zakat, infaq, or sadaqah.

How to confirm my payment to the foundation/institution (badan amil)?

After your transaction is successful, you will receive a notification to confirm. Make sure you open the notification so we can direct you to a page (link: confirmation page) that contains instructions for sending confirmations.

You can also follow the instructions below:

BAZNAS
1. Prepare your e-receipt that you can download from In & Out, specifically from History.
2. Send e-receipt, mobile number, and e-mail to BAZNAS via WhatsApp. (link)
3. BAZNAS will send notification via WhatsApp/e-mail when your qurban will be slaughtered.
4. You will receive donation report and qurban certificate 14 days after Eid al-Adha.

Dompet Dhuafa
1. Prepare your e-receipt that you can download from In & Out, specifically from History.
2. Fill out Dompet Dhuafa confirmation form here. (link)
3. In the form, select the delivery method you want (by e-mail or deliver to your address).
4. Dompet Dhuafa will send notification via SMS about payment confirmation, qurban slaughtering info, location, and distribution.
5. You will receive donation report and qurban certificate 45 days after Eid al-Adha.

Rumah Zakat
1. Prepare your e-receipt that you can download from In & Out, specifically from History.
2. Send e-receipt, mobile number, and e-mail to Rumah Zakat via WhatsApp. (link)
3. Rumah Zakat will send notification via WhatsApp or e-mail about payment confirmation, qurban slaughtering info, location, and distribution.
4. You will receive donation report and qurban certificate max. 30 days after Eid al-Adha.

Is there a deadline for payment confirmation?

Yes. Each foundation/institution (badan amil) has a different deadline. To be safe, please confirm your payment immediately.

BAZNAS
The deadline is on Eid al-Adha. If you pass the deadline, you won’t get a donation report and qurban certificate.

Dompet Dhuafa
The deadline is on Eid al-Adha at 12.00 pm. If you pass the deadline, you won’t get a donation report and qurban certificate.

Rumah Zakat
The deadline is 3 days after Eid al-Adha at 12.00 pm. If you pass the deadline, you won’t get 1/3 qurban meat (only for Superqurban).

If I don’t confirm my payment to the foundation/institution (badan amil), will my payment still be accepted?

Yes. Your donation payment will still be accepted even though you don’t do the confirmation.

This confirmation is optional, but we strongly recommend that you do it because you have the right to get information transparently and comprehensively.

Can I pay government service bills like taxes or non-taxes through the Jenius app?

Yes. You can pay various government services like taxes or non-taxes through the Pay Bills/VA menu under the SBN & Public Services option.

What government services can I pay through the Jenius app?

Through the Jenius app, you can pay taxes managed by the Direktorat Jenderal Pajak (DJP), such as:
– Income Tax (PPh)
– Value Added Tax (PPN)
– Land and Building Tax (PBB)
– Luxury Goods Sales Tax (PPnBM)
– Stamp Duty

– and other taxes managed by DJP

You can also pay taxes managed by the Direktorat Jenderal Bea & Cukai (DJBC), such as:
– Bea & Cukai
– and other taxes managed by DJBC

Additionally, you can pay non-tax government services managed by the Direktorat Jenderal Anggaran (DJA), such as:
– Passport fees
– KUA fees
– Driver’s license (SIM) renewal fees
– E-ticket fines
– and other bills managed by DJA

You can also pay Government Securities (SBN) and Penerimaan Negara Bukan Pajak (PNBP).

How do I pay government tax and non-tax services through the Jenius app?

Steps to pay government tax and non-tax services through the Jenius app:
1. On the Home page of your Jenius app, choose Pay & Top Up, then choose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Select SBN & Public Services
3. Choose the type of Government Service you want to pay
4. Enter the billing code and click Next
5. If the billing code is correct, check the bill displayed on screen and tap Next
6. Ensure your Active Balance is sufficient and tap Pay
7. Input your password and tap Submit

What is a billing code?

A billing code is a code used to deposit or pay bills from Public Services, both in the form of taxes and non-taxes. If you have a billing code, you can pay the bill through the Jenius application.

Where can I get a billing code?

You can get a billing code through:
– Official government communication channels
– Official government websites, such as https://sse.pajak.go.id
– Official government apps (for driver’s license renewal, passport, etc.)
– Officers from related service offices
– Bank tellers or post offices (if you have a Tax Payment Letter or related documents)
– and others

For SBN purchases via the Jenius app, you will get a billing code after placing an order. You can pay for SBN directly without opening the Pay Bills/VA menu.

When does the billing code expire?

The billing code will expire 7 days after it is created by the system belonging to the relevant agency.

What if I fail to pay government services with my billing code?

If you cannot pay the bill via the billing code, here are the actions you can take:

– Billing code not found: most likely the billing code entered is wrong, you can check again before resending
– The billing code status is not appropriate: something is wrong with the billing code payment status, you can request a new billing code to pay the bill
– Bill has been paid: no need to check the billing code again because the bill has been paid
– Invoice has expired: the billing code has exceeded the 7 day limit without payment, you can request a new billing code
– Failed to continue, you can try again: wait a moment before resending the billing code via the Jenius application
– Billing code must be a number: check the billing code again and delete entries that are not numbers before resending
– The billing code must be 15 digits: the billing code must not be less or more than the 15 digits limit.

What does NTPN mean?

Nomor Transaksi Layanan Pemerintah (NTPN) or Public Services Transaction Number is a proof of tax and non-tax payment transaction number that has been received by the state. After successfully paying Public Services of any type, you will get an NTPN in your email.

Can I pay Games purchases with Jenius?

Yes. Currently, you can purchase vouchers and top up games through the Play section in the Jenius app. There are a lot of games available such as, PUBG Mobile, Mobile Legends: Bang Bang, Free Fire, and other that you can see on Pay Bills/VA menu.

How to pay for Games purchases with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then choose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Play and you’ll be directed to Jenius’ partner page.
3. Choose Voucher Games atau Top up.
4. Choose product, enter mobile number, and choose the amount.
5. Review the payment amount, then choose Next, and you’ll be directed back to Jenius page.
6. Review the payment confirmation, then choose Pay Now.

How do I make sure if my games purchase is successful?

Once you receive a notification from Jenius confirming your games purchase is successful, refresh page of the game app or visit the official page of your game publisher.

Can I pay streaming services with Jenius?

Yes. You can pay for various streaming services in the Movies & Music section of the Jenius app, such as Spotify, Vidio, VIU, and others available in the Pay Bills/VA menu.

How to pay for streaming services with Jenius?

1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/Virtual Account. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Movies & Music and you’ll be directed to Jenius’ partner page.
3. Choose the streaming service.
4. Enter mobile number and choose the amount.
5. Choose Next, and you’ll be directed back to Jenius page.
6. Review the payment confirmation, then choose Pay Now.

What should I do if my game purchase isn’t successful?

Please wait up to 5 minutes to refresh page of the game app, or try logging out and back into your game publisher’s page.

If the purchase is not successful, but your balance has been deducted, please report it to:
– SMBCI Care page in the Jenius app
– Call SMBCI Care at 1500 365
– Email [email protected]

How do I redeem a game or streaming voucher code purchased from Jenius?

Please refer to the game publisher’s or streaming service’s official website or application.

What should I do if my game or streaming voucher code can’t be redeemed or has expired?

If your voucher code can’t be redeemed or has expired but your balance has already been deducted, please report it to:
– SMBCI Care page in the Jenius app
– Call SMBCI Care at 1500 365
– Email [email protected]

What should I do if I can’t find my game or streaming voucher code in my notifications?

Besides the notification page, we also sent you the voucher code on your e-mail. Please check your inbox to find your game or streaming voucher code.

Can I save bill payments that have been paid?

Yes. Jenius provides Save bill option for a quick and easy bill payment.

How to save bills in Jenius?

Pay your bills as usual, and activate the Save bill button on the payment page. Once the button is active, name your bill.

Where to find bills that I have saved?

All bills that you save can be found in the Saved menu.

To find them, follow these steps:
1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Saved.

Can I change the bill name that I have saved?

Currently, you can’t change the bill name you saved.

How to delete my saved bill?

1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose Saved.
3. Tap the three dots button on the bill you want to delete, then choose Delete Bill.

Aside from Home, you can also tap Pay Bills/VA on the Menu page.

I already have bills saved in Favorites, will they appear in Saved?

Yes. If you previously had a bill in your Favorites list, it will go to Saved automatically.

You don’t need to re-save bills that you’ve put in your Favorites.

What’s the difference between Favorites and Saved?

Favorites is a list previously available when Pay Bills/VA was integrated with Transfer Money feature. As you know, Favorites contains $Cashtags, account numbers, and bills.

Saved is specifically for bills you want to save. This list is for bills only; no more $Cashtag and account numbers in it.

Can I schedule bill payments on Jenius?

Yes, you can schedule your bill payments on Jenius with Pay on Schedule.
What is Pay on Schedule? Pay on Schedule is a feature to schedule bill payments with automatic or manual payment methods that you can set according to your needs.

What are the benefits of Pay on Schedule?

Pay on Schedule makes it easier for you to pay your bills on time because your bills can be paid automatically or you can get reminders for manual payments that you can set according to your needs.

How do I access Pay on Schedule?

There are 2 ways to access Pay on Schedule:

A. From the Menu page
1. On the bottom navigation of your Jenius app, select Menu.
2. Scroll down to the Pay & Top Up section, then select Pay on Schedule.

B. From the Home page
1. On the Home page of your Jenius app, select Pay & Top Up.
2. Select Pay Bills/Virtual Account.
3. Select the Pay on Schedule tab.
4. Select Go to Pay on Schedule.

What bills can be scheduled through Pay on Schedule?

You can schedule these bill payments with Pay on Schedule:
– Credit Card
– e-Commerce
– Utilities
– Multifinance
– Mobile
– Phone Bill
– Transportation
– TV & Internet
– Social & Humanity
– SBN & Public Services

How do I schedule bill payments with Pay on Schedule?

1. On the bottom navigation of your Jenius app, select Menu.
2. Scroll down to the Pay & Top Up section, then select Pay on Schedule.
3. On the Pay on Schedule page, select Set Payment Schedule.
4. Select the category of the bill.
5. Select the type/provider of the bill.
6. Input the bill name, fill in the required data and select Check, then choose the frequency and start date of the scheduled payment. Then, select Next.
7. For prepaid bills, input or select your payment amount, then select Next.
8. Review your scheduled billing details and choose how you want to pay (pay automatically or manually). If it’s correct, select Schedule Payment.
9. The bill payment is successfully scheduled! Scheduled payments in the next 30 days will be displayed on the Pay on Schedule page. We’ll also remind you via push notification on a day before the bill payment date.

What is the difference between automatic and manual payment?

If you choose to pay automatically, your bill payment will be automatically made by the system on the payment date you’ve set.

If you choose to pay manually, you will only be reminded through a notification on D-1 and on the payment date. You need to make the payment manually from the Urgent Items section on the Home page of your Jenius app.

Can scheduled payments be made with a source of funds other than Active Balance?

No. Currently, scheduled payments can only be made with Active Balance as the source of funds.

If I choose to pay automatically, when will the payment be made?

If you choose to pay automatically, there will be 3 attempts to pay your bill on the payment date you’ve set at the following hours:
05.00 – 08.00 WIB
12.00 – 14.00 WIB
16.00 – 17.00 WIB

If I choose to pay automatically, what happens if my Active Balance is insufficient during the payment schedule?

If your Active Balance is insufficient during the payment schedule, you’ll receive a notification that the payment failed because your balance is insufficient. You can top up your Active Balance to make a successful payment at the next payment attempt.

If after 3 attempts your Active Balance is still insufficient, you need to manually pay your bill so that your bill is not missed. Here’s how:
1. On the bottom navigation of your Jenius app, select Menu.
2. Scroll down to the Pay & Top Up section, then select Pay on Schedule.
3. On the Pay on Schedule page, choose the bill you want to pay.
4. On the payment details, select Pay Now.
5. Check the payment amount, then select Next.
6. Check the confirmation page, then select Pay Now.
7. The bill is successfully paid!

What happens if I don’t pay my scheduled payment on time?

If you don’t make your scheduled payment on time, the payment status will change to Missed. You can access your missed payments on the Pay on Schedule page in the orange missed payments box.

What is Urgent Items?

Urgent Items is a section on your Jenius app’s Home page that displays all the requests and payments you need to settle.

View more information about Urgent Items here.

If I choose to pay manually, how do I make my bill payment on the payment date?

1. On the Home page of your Jenius app, scroll down to the Urgent Items section.
2. Find the bill you want to pay by swiping on the Urgent Items section, then select Pay.
3. Enter your bill payment details, then select Next.
4. Review the payment amount, then select Next.
5. Check the confirmation page, then select Pay Now.
6. The bill is successfully paid!

Other than that, you can also make the payment from the Notifications page that can be accessed from the bell icon on the front page and the Home page of your Jenius app.

I want to make payments for my scheduled postpaid bills. Why am I getting a message that my bill isn’t available?

There are 2 possible reasons why you get a message that your postpaid bill is not available:
– Your postpaid bill has been paid from elsewhere.
– The bill has not been issued by the provider. If this is the case, you can try Pay Now periodically.

How do I see all my scheduled payments?

1. On the Pay on Schedule page, select View all payments.
2. On the All Scheduled Payments page, you can find all the payments you have scheduled.

How do I edit my scheduled payment?

There are 2 ways to edit your scheduled payment:

A. From the payment details
1. On the bottom navigation of your Jenius app, select Menu.
2. Scroll down to the Pay & Top Up section, then select Pay on Schedule.
3. On the Pay on Schedule page, select the scheduled payment you want to edit.
4. Select More.
5. Select Edit.
6. Edit the amount, frequency, and next payment date, then select Next.
7. Review the details of your scheduled bill and choose how you want to pay (autopay or manual pay). If it’s correct, select Save.
8. The scheduled payment is successfully edited.

B. From View All Payments
1. On the bottom navigation of your Jenius app, select Menu.
2. Scroll down to the Pay & Top Up section, then select Pay on Schedule.
3. On the Pay on Schedule page, select View all payments.
4. Select the payment you want to edit.
5. Select Edit.
6. Edit the amount, frequency, and next payment date, then select Next.
7. Review the details of your scheduled bill and choose how you want to pay (autopay or manual pay). If it’s correct, select Save.
8. The scheduled payment is successfully edited.

Note: The changes you make will start to apply for payments scheduled after today and tomorrow.

If I want to change from automatic payment to manual payment or vice versa, what should I do?

You can change how you want to pay (automatic payment to manual payment or vice versa) by editing your scheduled payment. There are 2 ways to edit your scheduled payment:

A. From the payment details
1. On the Pay on Schedule page, select the scheduled payment you want to edit.
2. Select More.
3. Select Edit.
4. Edit the amount, frequency, and next payment date, then select Next.
5. Review the details of your scheduled bill and choose how you want to pay (autopay or manual pay). If it’s correct, select Save.
6. The scheduled payment is successfully edited.

B. From View All Payments
1. On the Pay on Schedule page, select View all payments.
2. Select the payment you want to edit.
3. Select Edit.
4. Edit the amount, frequency, and next payment date, then select Next.
5. Review the details of your scheduled bill and choose how you want to pay (autopay or manual pay). If it’s correct, select Save.
6. The scheduled payment is successfully edited.

Note: The changes you make will start to apply for payments scheduled after today and tomorrow.

How do I delete my scheduled payment?

There are 2 ways to delete your scheduled payments:

A. From the Payment Details
1. On the bottom navigation of your Jenius app, select Menu.
2. Scroll down to the Pay & Top Up section, then select Pay on Schedule.
3. On the Pay on Schedule page, select the scheduled payment you want to edit.
4. Select More.
5. Select Delete.
6. Confirm by selecting Delete.
7. The scheduled payment is successfully deleted.

B. From View All Payments
1. On the bottom navigation of your Jenius app, select Menu.
2. Scroll down to the Pay & Top Up section, then select Pay on Schedule.
3. On the Pay on Schedule page, select View all payments.
4. Select the payment you want to delete.
5. Select Delete.
6. Confirm by selecting Delete.
7. The scheduled payment is successfully deleted.

Note: Future payments will also be deleted.

Can I pay my bill earlier than the schedule?

Yes, you can pay bills earlier than the schedule you have set. Follow these steps:

1. On the bottom navigation of your Jenius app, select Menu.
2. Scroll down to the Pay & Top Up section, then select Pay on Schedule.
3. On the Pay on Schedule page, select the bill you want to pay earlier.
4. Select Pay Now.
5. Review the payment amount, then select Next.
6. Check the confirmation page, then select Pay Now.
7. The bill is successfully paid!

Notes:
– You can only pay earlier the payments scheduled for today and tomorrow.
– Reminders will not be sent or automatic payments will not be made for bills you’ve paid earlier.

Can I skip my scheduled payment?

Yes, you can skip scheduled payments that are scheduled today and payments that are already missed. Follow these steps:

A. Skip today’s scheduled payment
1. On the bottom navigation of your Jenius app, select Menu.
2. Scroll down to the Pay & Top Up section, then select Pay on Schedule.
3. On the Pay on Schedule page, select the payment in the Today section that you want to skip.
4. Select More.
5. Select Skip.
6. Confirm by selecting Skip.
7. The payment is successfully skipped.

B. Skip missed payments
1. On the bottom navigation of your Jenius app, select Menu.
2. Scroll down to the Pay & Top Up section, then select Pay on Schedule.
3. On the Pay on Schedule page, tap the orange missed payment box.
4. Select the missed payment you want to pay.
5. Select More.
6. Select Skip.
7. Confirm by selecting Skip.
8. The payment is successfully skipped.

Note:
– You can only skip payments scheduled for today and missed payments.
– For manual payments, you can skip the payment from the Urgent Items section on the Home page and the Notification page on the payment date.

Why aren’t my scheduled payments showing up on the Pay on Schedule page?

The Pay on Schedule page only shows payments scheduled in the next 30 days that you haven’t paid. Your payment may not appear on the Pay on Schedule page because:
– the next payment schedule has passed
– the next payment schedule is still more than 30 days away, or
– you’ve paid the bill earlier.

What can I do if I miss my scheduled payment?

You can pay now, skip, or delete your missed scheduled payments.

A. Pay Now
1. On the bottom navigation of your Jenius app, select Menu.
2. Scroll down to the Pay & Top Up section, then select Pay on Schedule.
3. On the Pay on Schedule page, tap the orange missed payment box.
4. Select the missed payment you want to pay.
5. Select Pay Now.
6. Review the payment amount, then select Next.
7. Check the confirmation page, then select Pay Now.
8. The bill is successfully paid!

B. Skip
1. On the bottom navigation of your Jenius app, select Menu.
2. Scroll down to the Pay & Top Up section, then select Pay on Schedule.
3. On the Pay on Schedule page, tap the orange missed payment box.
4. Select the missed payment you want to pay.
5. Select More.
6. Select Skip.
7. Confirm by selecting Skip.
8. The payment was successfully skipped.

C. Delete
1. On the bottom navigation of your Jenius app, select Menu.
2. Scroll down to the Pay & Top Up section, then select Pay on Schedule.
3. On the Pay on Schedule page, tap the orange missed payment box.
4. Select the missed payment you want to pay.
5. Select More.
6. Select Delete.
7. Confirm by selecting Delete.
8. The payment was successfully deleted.

What is Virtual Account SMBC Indonesia?

Virtual Account SMBC Indonesia is one of the bill payment menus on Jenius app where you can pay bill using Virtual Account number for easy transaction/bill payment.
Virtual Account number is a special account number from service provider as a payment method to service provider.

What can I pay using Virtual Account SMBC Indonesia?

You may check items you can pay to at Jenius app with this instructions below:
1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose VA SMBC Indonesia.

How do I obtain Virtual Account number that I can pay using Jenius app?

When you are about to complete a transaction to service provider, the service provider will provide you with their Virtual Account number to make payment on Jenius app.

What are the advantages of using Virtual Account SMBC Indonesia?

Your payment is safer as Virtual Account doesn’t show any sensitive bank account information. This helps reduce the risk of fraud and sensitive data leak.

How do I pay using Virtual Account SMBC Indonesia?

1. On the Home page of your Jenius app, choose Pay & Top Up, then chooose Pay Bills/VA. Or, choose Menu on the bottom navigation, then choose Pay Bills/VA under the Pay & Top Up section.
2. Choose VA SMBC Indonesia.
3. On Virtual Account menu, enter the Virtual Account number or the service provider name.
4. Check if the Virtual Account number or the service provider name is correct, then enter or check the payment amount.
5. To save the service provider Virtual Account, you can activate Save bill.
6. Choose Next, check payment confirmation, tap Pay Now, then enter your Jenius password.
7. Payment to Virtual Account is successful!

What if I have trouble related to Virtual Account SMBC Indonesia payment?

If you’re having trouble like failed payments with deducted balance, successful payment but bill on service provider is not paid, or other system errors, just get in touch with SMBCI Care. You can report it through:
– SMBCI Care page in the Jenius app
– Call SMBCI Care at 1500 365, or
– E-mail [email protected].

If you have any other questions regarding VA SMBC Indonesia, feel free to reach out SMBCI Care at 1500 365 or [email protected].

What is Pay & Save?

Pay & Save is a way to make payments in the Jenius application while saving according to the amount of your payment to Cash Cow.

View more information about Cash Cow here.

What are the advantages of using Pay & Save?

You can top up your Cash Cow faster without having to use special transaction cashback.

In which transactions can I use Pay & Save?

Pay & Save is available for in-app transactions with Active Balance as the source of funds like:
– Scan QRIS
– Pay Bills
– Virtual Account SMBC Indonesia

Can I Pay & Save with source of funds other than my Active Balance?

No, you can’t. Pay & Save is only available for in-app transactions with Active Balance as the source of funds.

How do I top up my Cash Cow with Pay & Save?

1. Make sure your Active Balance is sufficient.
2. When you make payments with Scan QRIS or Pay Bills feature, choose Pay & Save on the confirmation page.
3. Pay & Save is successful! The money will be added to your Cash Cow from your Active Balance.

How much will be saved to my Cash Cow if i use Pay & Save?

As much as your payment amount. For example, if you make a QRIS payment of IDR75,000 with Pay & Save, then a total of IDR150,000 will be deducted from your Active Balance with these details:

– IDR75,000 for your QRIS payment to the merchant, and
– the other IDR75,000 will be saved to your Cash Cow.

Notes:
– If your payment amount is larger than IDR250,000, the amount that will be saved to your Cash Cow is no longer as much as your payment amount. Instead, it will be IDR250,000 according to the maximum amount that can be saved to Cash Cow in one transaction.
– If your montly Pay & Save quota is below the payment amount, then the amount that will be saved to your Cash Cow is adjusted according to your remaining monthly quota.

How much is the maximum amount that I can save to my Cash Cow with Pay & Save in one transaction?

The maximum amount that can be saved to Cash Cow with Pay & Save is IDR250,000 per transaction.

For example, if you make a payment of IDR300,000 with Pay & Save, only IDR250,000 will be saved to your Cash Cow.

Is there any maximum monthly quota that I can save to my Cash Cow with Pay & Save?

Yes, there is. You can save to Cash Cow with Pay & Save up to IDR5,000,000 every month. This quota will be reset every month.

What will happen if my remaining Pay & Save monthly quota is under the payment amount I’m about to make?

If your remaining monthly quota for Pay & Save is below the payment amount, the money that will be saved to Cash Cow will be equal to your remaining monthly quota.

For example, if you have already saved IDR4,950,000 with Pay & Save this month, then when you make the next payment of IDR75,000, only IDR50,000 will be saved to your Cash Cow (according to your remaining Pay & Save quota).

How can I see my remaining Pay & Save quota this month?

1. On the bottom navigation in your Jenius app, choose Wealth.
2. Scroll down to Save It section, then choose Cash Cow.
3. On the Details page under the Pay & Save section, you can view your Pay & Save quota for this month.

If I’ve reached the maximum Pay & Save quota for the month, can I still receive cashback to my Cash Cow?

Yes, of course! The cashback that you get from special transaction deals is excluded from the Pay & Save monthly quota. That means, you can still receive the cashback in your Cash Cow even when you’ve reached the maximum Pay & Save quota for the month.

If my Active Balance is insufficient for Pay & Save, but is sufficient to make the transaction, can I still proceed my transaction?

Yes. If your Active Balance is sufficient to make the payment but insufficient for Pay & Save, you can still proceed with your transaction as usual by selecting the Pay Now button on the payment confirmation page.

If my Cash Cow top up from Pay & Save was failed, will my transaction also be failed?

If there are no transaction issues, your transaction will still be successful even if your Cash Cow top up from Pay & Save was failed.