Why do I have to activate my Jenius account?

After completing the registration process, your Jenius account is still not active. The activity of sending money or other banking activities in Jenius can not yet be done.

This process is needed to comply with regulations set by OJK. Verifying your personal data allows Jenius to authenticate your identity to further protect you from fraudulent activities or unauthorized access and enhance the security of your account.

You will be able to fully experience the Banking Reinvented experience and utilize all the features of Jenius to the fullest once your account is active.

When will my Jenius account be active?

Your Jenius account will be active in 5-15 minutes after the verification process is completed.

How do I know my Jenius account has been active?

After the personal data verification is completed, you will receive an e-mail from Jenius informing you that your Jenius account is now active.

How do I complete my activation process if my account is not yet active?

If your account activation is processing, please wait 5-15 minutes until the process is finished.

If we need further verification from you, you can continue your activation process by activating using Video Call or visiting Jenius booth.

Can I use Face Recognition for account activation?

No, you can’t. You can only activate your account by Video Call or by visiting Jenius booth.

Is there anything that I need to do during the activation process?

If you have completed Face Recognition during the registration process, you just have to wait for the account activation process to finish. We will send you an e-mail if your account is active or if we need further verification from you.

If you haven’t completed Face Recognition during the registration process, you need to activate your account with Video Call or by visiting Jenius booth.

I haven’t done Face Recognition on Jenius registration because something went wrong during Face Recognition. What should I do during the activation process?

If you haven’t done Face Recognition during the registration process, you need to activate your account with Video Call or by visiting Jenius booth.

I received an e-mail saying that Jenius needs further verification. What should I do?

If you receive an e-mail that Jenius needs further verification from you, that means you need to activate your account with Video Call or by visiting Jenius booth.

How do I activate my account with Video Call or by visiting Jenius booth?

A) Video Call
You can call a Jenius Crew through a Video Call to activate your Jenius account. The operating time of Jenius Crew: Monday-Sunday, 08:00–21:00 WIB.

Follow these steps:
1. Make sure you have a stable internet connection.
2. On the dashboard page of your Jenius app, choose Activate with Video Call.
3. Jenius will ask for your permission to access your phone’s camera and microphone. Choose Give Access.
4. If you’re not connected directly to a Jenius Crew, you will be directed to a queuing screen where you will need to wait until your turn to talk to our Jenius Crew.
5. Once you’re connected, follow the instruction from our Jenius Crew.
6. For verification purposes, please have your real KTP ready and make sure you are in a place with adequate lighting.
7. Jenius will send an e-mail stating your account is active.

B) Visit Jenius booth
You can visit Jenius booth whose locations you can find here or by visiting the nearest SMBC Indonesia branch offices.

Follow these steps:

1. Take time to visit and activate your account at Jenius booth.
2. For verification purposes, please have your real KTP (Indonesian Identity Card) ready.
3. Jenius Crew will ask for a signature and take a photo of your KTP (Indonesian Identity Card).
4. Jenius will send an e-mail stating your account is active.

How long does it take to activate with Video Call?

The activation process with Video Call will only take about 5 minutes.

Will I pay for telephone charges when I activate with Video Call?

No. Video Call will use an internet connection, therefore, make sure your internet connection is stable and you have enough data plan when making a Video Call with our Jenius Crew.

How long does it take until my Jenius account is active after I activate my account with Video Call or by visiting Jenius booth?

Jenius requires approximately 15 minutes after verification to activate your Jenius account. If you haven’t receive the activation e-mail within 1×24 hours, please contact SMBCI Care at 1500 365 or via e-mail to [email protected].

There is no Jenius booth in the city that I live in. How do I verify my personal data?

If Jenius booth is not available in your city, you can complete personal data verification by having a Video Call or by visiting the nearest branch offices of SMBC Indonesia closest to you.

What time is the operational time to activate using Video Call?

You can activate using Video Call on Jenius Crew’s operational time: Monday-Sunday, 08:00–21:00 WIB.