After completing the registration process, your Jenius account is still not active. The activity of sending money or other banking activities in Jenius can not yet be done.
You will be able to fully experience the Banking Reinvented experience and utilize all the features of Jenius to the fullest once your account is active.
Your Jenius account will be active in 5-15 minutes after the verification process is completed. While you wait for the process, you can link your mobile number to enhance your account security.
After the personal data verification is completed, you will receive an e-mail from Jenius informing you that your Jenius account is now active.
You can activate your account by clicking “Activate” on the app’s screen to call Jenius Crew. They will help you activate your account via video call.
If your activation is yet to be completed, you can continue the process using video call.
Personal data verification is needed to comply with regulations set by OJK. Verifying your personal data allows Jenius to authenticate your identity to further protect you from fraudulent activities or unauthorized access and enhance the security of your account.
If you have completed Face Recognition during the registration process, you just have to wait for the personal data verification process to finish. Meanwhile, you can link your mobile number for your account security. We will send you an e-mail if you’re account is active or if we need further verification from you.
If you haven’t completed Face Recognition during the registration process, you need to verify your personal data with Video Call or by visiting Jenius booth.
If you haven’t done Face Recognition during the registration process, you need to verify your personal data with Video Call or by visiting Jenius booth.
If you receive an e-mail that Jenius needs further verification from you and the personal data verification process in your Jenius app turns to “Tap to complete verification”, that means you need to verify your data with Video Call or by visiting Jenius booth.
You can call a Jenius Crew through a Video Call to activate your Jenius account. The operating time of Jenius Crew: Monday-Sunday, 08:00–21:00 WIB.
Follow these steps:
You can visit Jenius booth whose locations you can find here or by visiting the nearest BTPN Sinaya branch offices.
Follow these steps:
The verification process with Video Call will only take about 5 minutes.
No. Video Call will use an internet connection, therefore, make sure your internet connection is stable and you have enough data plan when making a Video Call with our Jenius Crew.
Jenius requires approximately 15 minutes after verification to activate your Jenius account. If you haven’t receive the activation e-mail within 1×24 hours, please contact Jenius Help at 1500 365 or via e-mail to [email protected].
If Jenius booth is not available in your city, you can complete personal data verification by having a Video Call or by visiting the nearest branch offices of BTPN Sinaya closest to you.
You can verify using Video Call on Jenius Crew’s operational time: Monday-Sunday, 08:00–21:00 WIB.
Yes, you can resend the verification code 3 times in 5 minutes. If you haven’t received the code, please wait for 5 minutes to then request the SMS for verification link again. You will get a new verification link for each SMS sent.
Please call Jenius Help at 1500 365 for further steps.
Please make sure that the SMS you received is from JENIUS.
You can ask and answer questions 24 hours with NIX via website!
Activate your Jenius account immediately.
Hassle free, easy process.