<h5>What are Yay Points?</h5>
A point you earn after making payments with Jenius Credit Card
<h5>How can I earn Yay Points?</h5>
You will earn Yay Points for offline or online transaction.
– Domestic transactions worth IDR 10,000 equals 1 Yay Points and multiples apply.
– International transactions and transactions in selected categories are subject to Double Yay (2x Yay Points).
<h5>What are the benefits of Yay Points?</h5>
– Select and change Double Yay category hassle-free.
– Easily monitor incoming and outgoing points from the Jenius app.
– Simple redemption steps. Redeem points from Jenius app, real time.
– You can save your ID to make it easier to redeem points.
<h5>What are the terms and condition for Yay Points?</h5>
– Yay Points are calculated rounded down.
– Cash withdrawal transactions, interest, and fees do not earn Yay Points.
– Recurring bill transactions will earn Yay Points.
– International transactions and transactions in selected categories are subject to Double Yay (2x Yay Points).
– Yay Points are valid for 24 months from the date the points were earned and will be expired on the 1st of the following month.
<h5>Where can I access Yay Points information in my jenius app?</h5>
– Tap Cards on the bottom navigation.
– On the Card Center, tap the <strong>Credit Card</strong> menu.
– Scroll to the Credit Card Information section, then select <strong>Learn more</strong> in the Yay Points box.

What are the terms and condition for Double Yay?

– Valid for international purchase transactions with non-Indonesian country codes.
– Valid for transactions with the category that has been selected.
– The grouping of categories follows the Visa Merchant Category Code (MCC).
– Double Yay category can be changed 1x per month after the billing date is printed.
– If a category has not been selected, all domestic transactions will receive Yay Points under normal conditions.

What category options can I choose for Double Yay?

– Beauty & Fashion
– Food & Beverages
– Travel & Leisure
– Groceries

How do I choose the Double Yay category?

‘- Tap Cards on the bottom navigation.
– On the Cards page, select the Credit Card menu, then tap Choose category here.
– Select the most suitable category, then tap Send.
– You have successfully chosen the Double Yay category.

How do I change my Double Yay category?

– Tap Cards on the bottom navigation.
– On the Cards page, tap the Credit Card menu, scroll to the Credit Card Information section, then tap More in the Yay Points box.
– On the Yay Points page, tap the Double Yay Category box.
– Select Change Category.
– Select a new category from the available options, then tap Save.
– Input your Jenius password, then tap Send.
– Double Yay category has been successfully changed!

How does Jenius group the Double Yay categories?

Double Yay categories follow the Merchant Category Code (MCC) set by VISA. See the list of merchant category codes here.

Do online transactions earn Double Yay?

Yes. Both online and offline transactions are eligible for Double Yay if they meet the criteria. The conditions for Double Yay are:

– Applies to transactions in foreign currencies.
– Applies to transactions in your selected category.
– Categories are grouped based on the Visa Merchant Category Code (MCC) set by the acquiring bank that provides the EDC.
– You can change your Double Yay category once per month after your billing date.
– If no category is selected, all domestic transactions will earn Yay Points under normal conditions.

Why don’t online transactions on Indonesian marketplaces earn Double Yay?

Currently, online transactions on Indonesian marketplaces do not earn Double Yay because their transaction mechanisms don’t meet the bank’s internal criteria. You’ll be informed once new mechanisms are in place.

How can I tell if my points are Double Yay?

Double Yay points are automatically awarded if your transaction meets the criteria. Currently, Double Yay is granted by awarding the normal point amount twice. You can check your point history by:

– Tap Cards on the bottom navigation.
– Go to Credit Card.
– Scroll to Credit Card Info and tap More Details in the Yay Points box.
– Select View your point transactions.

I met the criteria for Double Yay. Why did I only receive normal points?

At this time, Double Yay points are granted through two separate entries of the normal point amount, totaling Double Yay.

What happens if I haven’t selected the Double Yay category?

You’ll still earn Yay Points under normal terms.

How often can I change my Double Yay category? Are there any limits?

You can change your Double Yay category once a month after your billing date.

I met the criteria for Double Yay. Why did I only receive the normal amount of points?

Currently, Double Yay is granted by awarding the normal point amount twice. You’ll receive Double Yay for transactions in your selected category based on the Visa MCC, once the transaction is posted in your Jenius app.

You can check whether your transaction has been posted by:

– Tap Card in the bottom navigation.
– Select Credit Card.
– Tap the credit card image, then choose Transactions.
– Select the transaction and check the status on its details page.

The bank reserves the right to modify Double Yay category groupings at any time.

What rewards are available?

There are four rewards options available for your Yay Points redemption.

e-Wallet
– Redeem points for GoPay balance.
– Redeem points for OVO balance.

Travel
– Redeem points for Traveloka Points.
– Redeem points for KrisFlyer Miles.
– Redeem points for GarudaMiles
– Redeem points for AirAsia points.
– Redeem points for LinkMiles.

Eat & Shop
– Redeem points for MAPCLUB Points.
– Redeem points for MyEraspace Points.

What are the terms for redeeming Yay Points for e-Wallet rewards?

‘- You must have a minimum of 2,500 Yay Points.
– For redemptions above 10,000 points to GoPay or OVO Cash, the process must be done in multiple separate transactions.
– Redeeming Yay Points to GoPay balance is free of admin fees.
– Redeeming Yay Points to OVO Cash will incur an Rp1,500 admin fee charged by OVO.
– Redemptions to saved GoPay and OVO accounts can be made based on your available points.
– You can save more than one GoPay and OVO account if needed.

How do you redeem Yay Points to a GoPay balance?

– On the Home page, select Your Rewards.
– After enter Rewards page, select Yay Points box.
– Scroll to the E-Wallet section in the Catalog, then tap GoPay Balance.
– Enter the mobile number connected to the Gojek account, then select Next.
– Select the intended redemption amount. Activate the Save this account button, enter a name for saving the ID, then select Continue.
– Review the Yay Points redemption confirmation page, then select Send.
– Input your Jenius password, then select Submit.
– You have successfully redeemed your points with GoPay balance.

How do you redeem Yay Points to a OVO cash balance?

– On the Home page, select Your Rewards.
– After enter Rewards page, select Yay Points box.
– Scroll to the E-Wallet section in the Catalog, then tap OVO Cash .
– Enter the mobile number connected to the OVO account, then select Next.
– Select the intended redemption amount. Activate the Save this account button, enter a name for saving the ID, then select Continue.
– Review the Yay Points redemption confirmation page, then select Send.
– Input your Jenius password, then select Submit.
– You have successfully redeemed your points with OVO Cash.

Why is there an admin fee when redeeming Yay Points to OVO Cash?

The IDR1,500 admin fee is charged by OVO and automatically deducted each time you redeem Yay Points to your OVO Cash balance.
The fee remains IDR 1,500, regardless of how many points you redeem.

What are the terms for redeeming Yay Points for Eat & Shop rewards?

– You must have a minimum of 2,500 Yay Points.
– For redemptions above 10,000 points, the process must be done in multiple separate transactions.
– No admin fee will be charged for redemptions.
– You can redeem Yay Points to saved accounts based on your available points.

How do I redeem Yay Points for MAPCLUB Points?

– On the Home page, tap Your Rewards.
– On the Rewards page, select the Yay Points box.
– Scroll to the Eat & Shop section in the Catalog, then tap MAPCLUB Points.
– Enter the mobile number connected to the MAPCLUB Points, then select Next.
– Select the intended redemption amount. Activate the Save this account button, enter a name for saving the ID, then select Continue.
– Review the Yay Points redemption confirmation page, then select Send.
– Input your Jenius password, then select Submit.
– You have successfully redeemed your points with MAPCLUB Points.

How do I redeem Yay Points for MyEraspace Points?

– On the Home page, tap Your Rewards.
– On the Rewards page, select the Yay Points box.
– Scroll to the Eat & Shop section in the Catalog, then tap MyEraspace Points.
– Enter the mobile number connected to the MyEraspace Points, then select Next.
– Select the intended redemption amount. Activate the Save this account button, enter a name for saving the ID, then select Continue.
– Review the Yay Points redemption confirmation page, then select Send.
– Input your Jenius password, then select Submit.
– You have successfully redeemed your points with MyEraspace Points

What are the terms and condition for redeeming Yay Points to Travel rewards?

– After your first redemption, your GarudaMiles, KrisFlyer Miles, LinkMiles, and AirAsia points accounts will be automatically saved in the Jenius app for the next 12 months.
– Yay Points can only be redeemed to one saved GarudaMiles and one saved KrisFlyer Miles account.
– You can only change your saved GarudaMiles or KrisFlyer Miles account once per month.
– You can save more than one Traveloka account if needed.
– There are no fees for redeeming Yay Points to GarudaMiles, KrisFlyer Miles, LinkMiles, AirAsia points, or Traveloka Points.
– Redemptions to saved accounts can be made according to your available points.
– For Traveloka Points, redemptions above 10,000 Yay Points must be made in separate transactions.
– Redemptions to GarudaMiles and KrisFlyer Miles can only be made once per month.

Minimum Yay Points required for Travel rewards redemption:
1. 2,500 Yay Points – Traveloka Points
2. 40,000 Yay Points – KrisFlyer Miles
3. 25,000 Yay Points – GarudaMiles
4. 15,000 Yay Points – LinkMiles
5. 10,000 Yay Points – AirAsia Points

How do I redeem Yay Points for Traveloka Points?

– On the Home page, tap Your Rewards.
– On the Rewards page, select the Yay Points box.
– Scroll to the Travel section in the Catalog, then tap Traveloka.
– Enter the mobile number connected to Traveloka, then select Next.
– Select the intended redemption amount. Activate the Save this account button, enter a name for saving the ID, then select Continue.
– Review the Yay Points redemption confirmation page, then select Send.
– Input your Jenius password, then select Submit.
– You have successfully redeemed your points with Traveloka Points.

How do I redeem Yay Points for KrisFlyer Miles?

– On the Home page, tap Your Rewards.
– On the Rewards page, select the Yay Points box.
– Scroll to the Travel section in the Catalog, then tap KrisFlyer.
– Enter your KrisFlyer Membership ID, first name, and last name, then tap Next.
– Select the number of points you want to redeem, then tap Next.
– Review the redemption confirmation page, then tap Submit.
– Enter your Jenius password, then tap Submit.
–Your Yay Points have been successfully redeemed for KrisFlyer Miles.

What is KrisFlyer ID?

KrisFlyer ID is your identity that has been registered on KrisFlyer. This identity is represented by the KrisFlyer Membership.

Why do I need to provide a first and last name when redeeming KrisFlyer Miles?

A full name (first and last) is required for verification by KrisFlyer to ensure the redemption is processed accurately.

Can I redeem Yay Points for someone else?

Yes, you can redeem Yay Points for someone else’s KrisFlyer Miles account as long as you enter their KrisFlyer Number, first name, and last name correctly.

Make sure the KrisFlyer number, first name, and last name exactly match the information registered in the KrisFlyer app.

If there’s any mismatch in the name or membership number, the redemption will be considered invalid and cannot be processed.

My Yay Points redemption was successful, but why haven’t the miles been added yet?

Redemptions are processed in real time, but if additional data verification is needed, the process may be delayed.

– For redemptions to OVO Cash, GoPay, and Traveloka Points, data verification may take up to 5 business days.
– For redemptions to KrisFlyer Miles, data verification may take up to 15 business days.

How do I redeem Yay Points for GarudaMiles?

– On the Home page, tap Your Rewards.
– On the Rewards page, select the Yay Points box.
– Scroll to the Travel section in the Catalog, then tap GarudaMiles.
– Enter GarudaMiles number, then select Next.
– Select the intended redemption amount. Activate the Save this account button, enter a name for saving the ID, then select Continue.
– Review the Yay Points redemption confirmation page, then select Send.
– Input your Jenius password, then select Submit.
– You have successfully redeemed your points with GarudaMiles.

What is a GarudaMiles number?

Your GarudaMiles number is your registered identity with GarudaMiles. It functions as your membership number.

What is a GarudaMiles number?

Your GarudaMiles number is your registered identity with GarudaMiles. It functions as your membership number.

Can I redeem Yay Points to more than one account?

You can still redeem Yay Points to multiple GoPay and OVO accounts.

However, for security reasons, redemptions to KrisFlyer and GarudaMiles can only be made to one saved account, and it cannot be changed for 365 days.

How do I redeem Yay Points for LinkMiles?

– On the Home page, tap Your Rewards.
– On the Rewards page, select the Yay Points box.
– Scroll to the Travel section in the Catalog, then tap LinkMiles.
– Enter the email address and name registered with your LinkMiles account, then tap Next.
– Select the number of points you want to redeem, then tap Next.
– Review the redemption confirmation page, then tap Submit.
– Input your Jenius password, then select Submit.
– You have successfully redeemed your points with LinkMiles.

How do I redeem Yay Points for AirAsia points?

– On the Home page, tap Your Rewards.
– On the Rewards page, select the Yay Points box.
– Scroll to the Travel section in the Catalog, then tap AirAsia MOVE.
– Enter the number and name registered in AirAsia MOVE, then tap Next.
– Select the number of points you want to redeem, then tap Next.
– Review the redemption confirmation page, then tap Submit.
– Input your Jenius password, then select Submit.
– You have successfully redeemed your points with AirAsia MOVE.

How do I track the Yay Points I’ve earned?

– On the Home page, tap Your Rewards.
– Once you’re on the Rewards page, select the Yay Points card.
– Tap View your points transactions.
– Go to the Points In tab to see your point-earning history.
– Tap a transaction to view the details.

How do I track the Yay Points I’ve redeemed?

– On the Home page, tap Your Rewards.
– Once you’re on the Rewards page, select the Yay Points card.
– Tap View your points transactions.
– Go to the Points Out tab, then tap a transaction to view the details.

Why didn’t I earn Yay Points from my Jenius Credit Card transaction?

There are a few reasons why Yay Points might not appear in your Jenius app:
– The merchant or platform used for the transaction experienced technical issues.
– In some cases, Yay Points may not be credited in real time. If that happens, you just need to wait a while for the points to appear in your app.

What should I check to make sure my Jenius Credit Card transactions earn Yay Points?

Here are a few things to keep in mind:
– Yay Points are calculated by rounding down the transaction amount.
– Cash withdrawals, interest, and fees are not eligible for Yay Points.
– Recurring bill payments are eligible for Yay Points.
– Foreign currency transactions and those in selected categories earn Double Yay (2x Yay Points).

Will I earn Yay Points for all Jenius Credit Card transactions at any merchant?

No. As of April 6, 2024, transactions made on business payment and invoice platforms no longer earn Yay Points.

In addition, monthly bill payments and government-related payments through e-commerce platforms are not eligible for Yay Points.

Here are examples of such payments that won’t earn Yay Points:
– PLN (electricity),
– PAM (water),
– Online tax services,
– Customs,
– Immigration fees,
– BPJS (social security),
– Other government-related transactions via e-commerce platforms.

Why don’t transactions on business payment platforms and government-related payments earn Yay Points?

Transactions made on business payment and invoice platforms, as well as government-related and monthly bill payments through merchants or e-commerce platforms, are not eligible for Yay Points.

This is because Jenius wants to focus on maximizing your benefits for transactions that align with your lifestyle preferences—like daily spending and travel categories

Why do my Yay Points need to be adjusted?

Jenius adjusts the Yay Points shown in your app based on your actual transaction activity and how you’ve used your Yay Points.

Why is my Yay Points balance negative?

Jenius adjusts the Yay Points shown in your app based on your actual transaction activity and how you’ve used your Yay Points.

What types of transactions are not eligible for Yay Points?

You will not earn Yay Points from the following types of transactions:
– Transactions made on business payment and invoice platforms
– Monthly bill payments and government-related payments made through merchants or e-commerce platforms
– Cancelled transactions
– Transactions that are classified as fraud based on the bank’s internal criteria

When will my Yay Points balance return to normal?

Your Yay Points balance will return to normal once you’ve earned enough points to cover the previous shortfall. Keep using your Jenius Credit Card to continue earning Yay Points.

Can I only earn Yay Points from credit card transactions?

No. You can earn Yay Points through various methods besides credit card transactions. Make sure to update your app to the latest version to get the most up-to-date information.

If my credit card is inactive, can I still earn Yay Points?

Yes. You can still earn Yay Points even if your credit card is currently inactive or blocked. Make sure to update your app to the latest version to get the most up-to-date information.

Can Yay Points earned outside of credit card transactions be redeemed?

Yes. You can redeem Yay Points as usual, regardless of how you earned them.