Will I get a Jenius passbook saving?

No. Jenius doesn’t provide a passbook saving, however Jenius provides an e-Statement (bank statement) every month that can be accessed and downloaded from the Wealth page inside your Jenius app.

How do I get a Bank Reference Letter from Jenius?

To get a Bank Reference Letter, make sure you’ve been a Jenius customer for at least 3 months and you’re not on the Bank Indonesia black list.
You can visit a Jenius booth nearest to you or contact SMBCI Care at 1500 365. Prepare your personal data and Embassy, Consulate or Visa Center address. The Bank Reference Letter will be sent to you as a soft copy to your e-mail in 3 business days.
You need to prepare the following data:

1. Name of the account holder

2. $Cashtag of the account holder

3. Jenius account number

4. The purpose of making the Bank Reference Letter (specifically for visa making, please inform the embassy of the destination country)
   If you need the physical/hard copy document, you can request it at Jenius booth with an additional note when you request the ticket. The Bank Reference Letter will be sent to you mailing address in maximum 3 business days for Jabodetabek area and 5 business days for other area after the soft copy is sent to your e-mail.

What should I answer if someone asks which branch my Jenius account is?

For account numbers starting with 001, it is the Gunung Sahari branch, and for account numbers starting with 9001, it is the Kota Kasablanka branch.

How do I download my Jenius e-Statement?

You can view and download your monthly e-Statement in the Wealth page. Here’s how:

1. On the bottom navigation of your Jenius app, choose Wealth.

2. Tap the e-Statement icon at the top right corner.

3. Choose your desired month. To see e-Statements older than the last 3 months, choose View previous e-Statements.

4. Tap the download icon at the right side of the chosen e-Statement.

5. You can save the e-Statement as PDFs to your device or send them to your e-mail address.

When can I download my e-Statement for this month?

Your e-Statement for this month is available for download on the 5th of the next month. For example, your June e-Statement will be available on the 5th of July.

If there’s no Jenius passbook saving, where can I see my monthly financial statement?

Jenius provides an electronic monthly financial statement (e-Statement) in the Jenius app. This e-Statement consists of transaction records from your main account or Active Balance, Jenius Debit Cards (m-Card, e-Card, and x-Card), savings and deposits, and balances and transactions from your Foreign Currency Balance. You can view and download your e-Statement from the Jenius app by going to the Wealth page, then tap on the e-Statement icon at the top right corner of the screen.

Is there a time limit for the e-Statements that I can access from the Jenius app?

No. Currently, you can access e-Statement since the first year you’re using Jenius.

Can I use e-Statement as a bank statement for visa applications?

No, you can’t use self-printed e-Statements as a subtitute of bank statement for travel visa application requirements.

If you need a bank statement for visa application, there are two ways to do it:

• Visit a SMBC Indonesia branch closest to you to get a legalized bank statement in under 30 minutes; or

• Visit a Jenius booth in your city. The documents will be sent in soft copy to your e-mail, or you can request a physical/hard copy as an additional note during ticket application. The processing time for documents at the booth is 3 working days.

How do I download my SPT statement?

You can view and download your SPT statement in the Wealth page. Here’s how:

1. On the bottom navigation of your Jenius app, choose Wealth.

2. Tap the e-Statement icon at the top right corner.

3. Choose your desired year.

4. Tap the download icon at the right side of the chosen SPT Statement.

5. You can save the SPT Statement as PDFs to your device or send them to your e-mail address.