What are the advantages of Sinaya Prioritas?

– Integrated priority service feature in Jenius app.
– Personalized services from relationship manager.
– Wealth consultation service.
– More quota for free transactions.
– Enjoy various privileges according to your preferences.

What are the benefits of Sinaya Prioritas?

With Sinaya Prioritas, you can live a more productive and progressive life according to your preferences.

You will get full assistance, starting from planning, financial consulting according to your choice and purpose, to accompanying you to manage your Total Wealth and preparing it as your legacy.

Who are eligible for Sinaya Prioritas?

All Jenius users and Sinaya customers with a total balance at Jenius/Bank BTPN of IDR500,000,000 and above.

If my total balance in Jenius is over IDR500,000, where can I see the Sinaya Prioritas offer?

You will find a banner to upgrade to Sinaya Prioritas on the Home page of your Jenius app.

I already have a Jenius account, do I need to make a new Jenius account to upgrade to Sinaya Prioritas?

No. You can use your existing Jenius account to upgrade to Sinaya Prioritas and enjoy the services.

How to upgrade to Sinaya Prioritas from Jenius app?

– Find the Sinaya Prioritas banner on the Home page, then tap Upgrade Now.
– Read the information, then choose Next.
– On the last information screen, choose Upgrade.
– Complete your residential address or turn on the toggle, then choose Next.
– Complete your work and income information or turn on the toggle, then choose Next.
– Pick a time to be confirmed by a relationship manager via phone call on the next business day, then choose Next.
– Read the terms and conditions, put a checkmark as an agreement, then choose Upgrade.
– Input your Jenius password, then choose Submit.
– Data application for upgrading to Sinaya Prioritas is successful!

How long is the upgrade process to be Sinaya Prioritas?

In about 10 minutes after you submit your data, you can enjoy bonus quota for free transactions.

To enjoy all Sinaya Prioritas privileges, your data will be confirmed via phone call by a relationship manager and verified by the system.

What should I do if there is a problem when sending my data to upgrade to Sinaya Prioritas?

Please contact Jenius Help by phone at 1500 365.

After I have submitted my upgrade data for Sinaya Prioritas, what should I do next?

Your relationship manager will call you at your selected time on the next business day. Make sure your phone number is active and accept the call for the confirmation process.

What if I can’t be contacted when the relationship manager calls?

If you can’t be contacted on the selected time, your relationship manager will call you again at the same time in the next working days.

What would happen if I can’t be contacted when the relationship manager called me for the second time?

The final verification for upgrading to Sinaya Prioritas takes 3 business days after you submit your data.

If the relationship manager can’t contact you in 3 business days, you will receive a push notification and information on the Sinaya Prioritas banner in your Jenius app to retry the upgrade process.

I failed to upgrade to Sinaya Prioritas because I can’t be contacted by the relationship manager. What should I do if I don’t want to re-upgrade?

– Open your Jenius app, then tap the Sinaya Prioritas banner on the Home page.
– Choose Not Now.
– Continue by choosing Yes, Dismiss This Limited Offer.

How to retry upgrade to Sinaya Prioritas if the previous process failed?

– Open your Jenius app, then tap the Sinaya Prioritas banner on the Home page.
– Choose Retry Upgrade.
– Pick a time to be confirmed by a relationship manager via phone call on the next business day, then tap Next.
– Read the terms and conditions, put a checkmark as an agreement, then choose Upgrade.
– Input your Jenius password, then choose Submit.
– Your request to retry upgrade to Sinaya Prioritas is successfully submitted. A relationship manager will call you in the next 5 business days.

How to retry upgrade to Sinaya Prioritas if the previous process failed?

You will get a push notification that your upgrade to Sinaya Prioritas has been successful. You will also find the Sinaya Prioritas banner on the Home page and a virtual priority card in the Awards menu.

Is it possible to lose my Sinaya Prioritas service? If yes, what is the cause?

Yes. You will no longer be able to enjoy Sinaya Prioritas if your Total Wealth at Jenius is less than IDR500,000,000 for 12 consecutive months.

How to get Sinaya Prioritas service for BTPN customer who doesn’t have a Jenius account?

– Contact your relationship manager.
– Come to Sinaya branch office.

I’m a BTPN customer with a total balance above IDR500,000,000, do I have to create a Jenius account to enjoy Sinaya Prioritas service?

Yes. You will be directed to create a Jenius account to enjoy the full Sinaya Prioritas service.

After my Jenius account is active, is Sinaya Prioritas service automatically available in my Jenius app?

After your Jenius account is active, you have to upgrade to Sinaya Prioritas through your Jenius app.

Why can’t I see my Term Deposit/Mutual Fund/Bancassurance in Jenius app? (For Sinaya Customer)?

Please contact your relationship manager for assistance.

Your relationship manager will help you to link your existing products to your Jenius app.

What makes monthly bonus quota of free transaction fee different on Sinaya Prioritas level?

Sinaya Prioritas level can enjoy unlimited free interbank transfer fee via BI-FAST transfer method, which automatically selected by Jenius app system start from 1 July 2024.

Sinaya Prioritas level will also get more quota and more ATM selections to enjoy free cash withdrawal fee, in domestic and international ATMs.

How many monthly bonus quota for free cash withdrawal do I get?

After you upgraded to Sinaya Prioritas, your bonus quota for free cash withdrawal will be 50x cash withdrawals at domestic and international ATM (with IDR Active Balance).

How can I view the bonus quota for free transactions that I have?

– On the Home page of your Jenius app, tap the Sinaya Prioritas banner.
– Choose Show Level Detail.
– See your bonus quota for free transactions on the shown table.

How much is the cash withdrawal fee when I run out of my free quota?

– Transfer fee through RTGS: IDR35,000 per transaction.
– Cash withdrawal fee in Prima/Bersama ATM: IDR7,000 per transaction.
– Cash withdrawal fee in overseas ATM: IDR25,000 per transaction.

Info you need to know:
– Free transfer fees with SKN only apply at Sinaya branch office.
– International ATM cash withdrawals can incur fees according to the bank’s regulations.
– Find out more information about cash withdrawal using foreign currency account here.

What is the transaction limit for Sinaya Prioritas?

You can transfer up to IDR2,000,000,000 to other banks daily using the following methods:
– SKN/RTGS: Maximum IDR1,000,000,000 per day.
– Non-BI-FAST: Maximum IDR250,000,000 per day.
– BI-FAST: Maximum IDR750,000,000 per day.

Find more information about transaction limit here.

You can change the single purchase limit, daily ATM withdrawal limit, and transaction authentication limit according to your needs from your Jenius app.

What are the privileges from Sinaya Prioritas other than more free transaction quota?

– Personalized assistance and consultation services from a Relationship Manager.
– Daily transfer limit of up to IDR2,000,000,000.
– Free Feesible fees.
– Free safe deposit box.
– Free out-of-branch services.
– Free SKN transfer fee at Sinaya branch offices.
– Exclusive access to the Sinaya Prioritas Lounge.
– Meeting room facilities at Sinaya branch offices.
– Customized gifts through the Sinaya Gift app.
– A variety of vouchers as a form of appreciation.
– Exclusive offers for Sinaya Prioritas members, including special rates and fees.
– Virtual priority card in the Jenius app for accessing privileges.

What kind of assistance will I get from the relationship manager?

Relationship manager will assist you in making transactions, managing your portfolio, and informing you about market updates. Relationship manager will also help you access your Sinaya Prioritas privileges.

What can I consult with the wealth consultation service?

Education service (can be about health, etc.), market outlook, current market conditions, and consultation regarding investment products that match your risk profile and investment goals.

What is Sinaya Prioritas virtual card?

A card that identifies your Sinaya Prioritas status. This card is available in your Jenius app and can be used at the Sinaya branch office to access the privileges that you are eligible to enjoy.

How can I access my Sinaya Prioritas virtual card?

– On the Home page in Jenius app, tap the Sinaya Prioritas banner.
– Choose Show Priority Card.
– Show your Sinaya Prioritas virtual card when visiting Sinaya office branch to enjoy the privileges you need.

Can I use Sinaya Prioritas virtual card for making transactions?

No. Sinaya Prioritas virtual card can only be used to enjoy offline privileges.

Do I get a different bank statement?

You will get 2 different statements.

Besides the e-statement that you can download directly through Jenius app, you will also get an Account Consolidation Report (LKR) that will be sent to your e-mail every month.

Account Consolidation Report (LKR) contains a complete report of all accounts that you have at BTPN (not only Jenius).

What is a Bond?

A bond is a debt instrument issued by a country or company to raise capital. This document contains a promise to pay bondholders periodic coupons and return the principal value at maturity.

How do I open a bond account in Jenius?

For now, you can open a Bonds account via branches or a Relationship Manager. Stay tuned for the Bond account opening feature in the future!

I’ve previously purchased bonds through a branch, do I still need to open an account to view my bonds in the Jenius app?

No need. The Bond account you have will apply to all Branches of Debt Securities Sellers (Bonds) at Bank BTPN, including Jenius.

How do I buy Bonds via the Jenius app?

For now, you can buy Bonds via branches or a Relationship Manager. Stay tuned for the bond purchase feature in the future!

How do I sell Bonds via the Jenius app?

For now, you can sell Bonds via branches or a Relationship Manager. Stay tuned for the bond sale feature in the future!

When will the Bonds I bought through a branch or Relationship Manager appear in the Jenius app?

Bonds will appear in the Jenius after the transaction is completed, and your ownership of the Bonds has been recorded. Transaction settlement is T+2, which is 2 trading days after you make the purchase transaction.

If the Bond price in the Jenius app is different from the price at the branch, which price is correct?

The correct Bond price is the price from the branch because that price is the most current.

How do I view the Bonds I own via the Jenius app?

First, you need to own Bond products through a branch or a Relationship Manager.

After settlement or 2 days after the transaction, you can view the Bond products in the Jenius app. Open the Wealth page through the bottom navigation bar. Select the Investment tab, then scroll down until you find the Bonds section. There you will be able to see various Bond products you own.

To view details, simply select the Bond you want to view. You will get detailed information about the Bond such as the current selling price, current buying price, yield to maturity, coupon info, product info, a list of asset ownership divided per purchase, and transactions you have made on that Bond product.