What are the advantages of Sinaya Prioritas?

Sinaya Prioritas offers:
– More comprehensive digital financial services with special pricing and interest rates.
– Personal assistance and consultation services from a Relationship Manager.
– A variety of no-fee services, including free cash withdrawals, free Feesible, out-of-branch service fees, safe deposit box fees, and more.
– Access to exclusive spaces, including priority meeting rooms at various Bank SMBC Indonesia branches, exclusive airport lounge access with Priority Pass, and more.
– And other privileges that can be enjoyed according to your preferences.

What are the benefits of Sinaya Prioritas?

With Sinaya Prioritas, enjoy priority services accessible digitally through Jenius app, making banking transactions and investments easier anytime, anywhere.

Who are eligible for Sinaya Prioritas?

All Bank SMBC Indonesia customers (including but not limited to Jenius users, TouchBiz users, and Sinaya customers) with a Total Wealth of IDR500,000,000 and above.

If my total balance in Jenius is over IDR500,000, where can I see the Sinaya Prioritas offer?

Find a banner to upgrade to Sinaya Prioritas on Home or the Green Club page of your Jenius app.

I already have a Jenius account, do I need to make a new Jenius account to upgrade to Sinaya Prioritas?

No. Existing Jenius account can be used to upgrade to Sinaya Prioritas and enjoy the services.

How to upgrade to Sinaya Prioritas from Jenius app?

Here’s how to upgrade to Sinaya Prioritas:
– Select the Sinaya Prioritas banner on the Home or Green Club page.
– Read the information, then choose Upgrade Now.
– Complete your residential address or turn on the toggle, then choose Next.
– Complete your work and income information, then choose Next.
– Pick a time to be confirmed via phone call on the next business day, then choose Next.
– Read the terms and conditions, put a checkmark as an agreement, then choose Upgrade.
– Input your Jenius password, then choose Submit.
– Data is successfully submited for your Sinaya Prioritas upgrade!

How long is the upgrade process to be Sinaya Prioritas?

Your 50x free cash withdrawal quota (from IDR and foreign currency Active Balance) will be available for immediate use within about 10 minutes after data submission.

To enjoy all Sinaya Prioritas privileges, your RM (via the ViP Services) will take 1 working day to verify your identity by phone.

What should I do if there is a problem when sending my data to upgrade to Sinaya Prioritas?

Please contact SMBCI Care by phone at 1500 365.

After I have submitted my upgrade data for Sinaya Prioritas, what should I do next?

Your Relationship Manager via ViP Services (Virtual Prioritas) will call you at your selected time on the next business day. Make sure your phone number is active and accept the call for the confirmation process.

What if I can’t be contacted when the relationship manager calls?

If that happened, your Relationship Manager via ViP Services (Virtual Prioritas) will call you again at the same time in the next working days. Make sure to answer the phone so your Sinaya Prioritas upgrade can continue.

What would happen if I can’t be contacted when the relationship manager called me for the second time?

The final verification process for upgrading to Sinaya Prioritas requires 3 business days from the date your data is submitted.

Should the Relationship Manager fail to contact you within this 3-business-day period, the Jenius app will notify you to resubmit your upgrade data. Please note that any Sinaya Prioritas benefits already provided will be forfeited.

I failed to upgrade to Sinaya Prioritas because I can’t be contacted by the relationship manager. What should I do if I don’t want to re-upgrade?

Open the Jenius app and select the close (X) button on the Sinaya Prioritas banner on the Home screen. The upgrade offer will return to the Home page the following month.

For the time being, there is no way to close the Sinaya Prioritas banner on the Green Club page.

How do I know if I have successfully upgraded to Sinaya Prioritas? Is there any changes in my Jenius app?

Yes. A push notification will inform you that the upgrade to Sinaya Prioritas has been completed. The animation on the Home screen will be updated to display your Sinaya Prioritas status. Tap it to enter the Privilege page.

Is it possible to lose my Sinaya Prioritas service? If yes, what is the cause?

Yes. You will no longer be able to enjoy Sinaya Prioritas if your Total Wealth at Bank SMBC Indonesia is less than IDR500,000,000 for 12 consecutive months.

How to get Sinaya Prioritas service for SMBC Indonesia customer who doesn’t have a Jenius account?

– Contact your relationship manager.
– Visit SMBC Indonesia branch office.

I’m a SMBC Indonesia customer with a total balance above IDR500,000,000, do I have to create a Jenius account to enjoy Sinaya Prioritas service?

Yes. You will be directed to create a Jenius account to enjoy the full Sinaya Prioritas service.

After my Jenius account is active, is Sinaya Prioritas service automatically available in my Jenius app?

After your Jenius account is active, you have to upgrade to Sinaya Prioritas through your Jenius app.

Why can’t I see my Term Deposit/Mutual Fund/Bancassurance in Jenius app? (For Sinaya Customer)

Please contact your relationship manager for assistance.

Your relationship manager will help you to link your existing products to your Jenius app.

What makes monthly bonus quota of free transaction fee different on Sinaya Prioritas level?

There are two no-fee quotas:

– Transaction fees: As of July 1, 2024, all Sinaya Prioritas customers enjoy unlimited free interbank transfers via BI‑FAST (the same as Green Club Bloom users). The system will automatically select this method for every transfer.

– Cash withdrawal fees: Green Club Bloom provides 50x free domestic ATM withdrawals from Rupiah Active Balance, while Sinaya Prioritas provides 50x free withdrawals from all Active Balances (Rupiah and foreign currency alike).

How many monthly bonus quota for free cash withdrawal do I get?

All Sinaya Prioritas customers can enjoy 50x free cash withdrawals from their IDR Active Balance (using domestic and international PRIMA/ALTO/Visa ATMs) and from their foreign currency Active Balance (using international PRIMA/ALTO/Visa ATMs).

How can I view the bonus quota for free transactions that I have?

– From the Home page of your Jenius app, tap the arrow next to your Sinaya Prioritas status to enter the Privilege page.
– Check your fee‑free bonus quota in the available table.

How much is the cash withdrawal fee when I run out of my free quota?

– Transfer fee through RTGS: IDR35,000 per transaction.
– Cash withdrawal fee in Prima/Bersama ATM: IDR7,000 per transaction.
– Cash withdrawal fee in overseas ATM: IDR25,000 per transaction.

Info you need to know:
– Free transfer fees with SKN only apply at Sinaya branch office.
– International ATM cash withdrawals can incur fees according to the bank’s regulations.
– Find out more information about cash withdrawal using foreign currency account here.

What is the transaction limit for Sinaya Prioritas?

As a Sinaya Prioritas user, your daily interbank transfer limit is Rp2,000,000,000, allocated as follows:

– Interbank transfers via BI-FAST network: Rp250,000,000 per transaction and Rp 750,000,000 per day.
– Interbank transfers outside the BI-FAST network: Rp250,000,000 per day.
– Interbank transfers via SKN/RTGS system: Rp1,000,000,000 per transaction per day.

Transactions above Rp200,000,000 require an OTP entry after your password as an additional layer of security. Find more information on transaction limits here.

What are the privileges from Sinaya Prioritas other than more free transaction quota?

– Free 50x cash withdrawals from IDR Active Balance (via domestic and international PRIMA/ALTO/Visa ATM networks) and foreign currency Active Balance (via international PRIMA/ALTO/Visa ATM networks).
– Free Feesible, off-branch service fees, and safe deposit box fees.
– Free SKN fees for money transfers at Bank SMBC Indonesia branches.
– Personal assistance and consultation services from Relationship Manager.
– Virtual RM assistance through the ViP (Virtual Prioritas) service via the Jenius app.
– Daily transfer limit of up to IDR 2,000,000,000.
– Sweep & Save feature on the Jenius app to optimize the way you save.
– Special interest rates on Maxi Saver deposits, offered at SMBC Indonesia branches or via the Jenius application.

Increase your asset to unlock even more benefits, such as:
– Priority Pass membership, including free access to over 1,700 airport lounges worldwide.
– International and domestic travel insurance with coverage of up to IDR 1,500,000,000.
– Priority for Family, extending Sinaya Prioritas services to up to 3 immediate family members.
– Special interest rates on Maxi Saver deposits, tiered by Total Wealth.

Sinaya Prioritas users in Jenius also get exclusive benefits from Green Club Bloom Jenius, such as:
– 2x conversion rate for KrisFlyer and GarudaMiles redemptions.
– Cashback on e-wallet top-ups.
– Exciting offers based on Club and Merchant partnerships.
Quota for vouchers and 0% installment plans with Jenius Credit Card.
– Unlimited free BI-FAST transfers via the Jenius app.I37

What’s the difference between Sinaya Prioritas and Green Club?

Green Club is a program for all Jenius Users that offers different benefits based on the user’s average monthly balance. From Seed (less than IDR 1,000,000) to Bloom (more than IDR 500,000,000), there will be benefits tailored to each Green Club level.

Meanwhile, Sinaya Prioritas is a status offered only when a Jenius User’s Total Wealth reaches a minimum of IDR 500,000,000.

Will the highest Green Club (Bloom) replace Sinaya Prioritas?

Club Bloom does not replace Sinaya Prioritas. Jenius users with Sinaya Prioritas status will continue to enjoy the special privileges of Sinaya Prioritas, along with the benefits of Club Bloom, regardless of their current Club level.

I already have Sinaya Prioritas status, but why isn’t my Green Club Bloom?

Even though customers have Sinaya Prioritas status, their Green Club might not have changed to Bloom yet. This is because Green Club balance calculation follows the monthly average calculation. When the monthly average balance reaches IDR 500,000,000, Green Club will change to Bloom in the following month.

Don’t worry. Even if Green Club isn’t Bloom, all customers with Sinaya Prioritas status automatically still receive benefits from Club Bloom.

If I upgrade to Sinaya Prioritas in the middle of the month, will I immediately get benefits equivalent to Club Bloom on that same day?

No. Customers will still receive their current Club benefits until the end of the month, and will receive Club Bloom benefits in the following month.

What kind of assistance will I get from the relationship manager?

Relationship manager will assist you in making transactions, managing your portfolio, and informing you about market updates. Relationship manager will also help you access your Sinaya Prioritas privileges.

What can I consult with the wealth consultation service?

Education service (can be about health, etc.), market outlook, current market conditions, and consultation regarding investment products that match your risk profile and investment goals.

What is Sinaya Prioritas virtual card?

A card that identifies your Sinaya Prioritas status. This card is available in your Jenius app and can be used at the Sinaya branch office to access the privileges that you are eligible to enjoy.

How can I access my Sinaya Prioritas virtual card?

– On the Home page in Jenius app, tap the Sinaya Prioritas banner.
– Choose Show Priority Card.
– Show your Sinaya Prioritas virtual card when visiting Sinaya office branch to enjoy the privileges you need.

Will there be an additional fee to enjoy Sinaya Prioritas service?

No. Sinaya Prioritas service is free of charge as long as your Total Wealth is above Rp500.000.000.

How can I access my Sinaya Prioritas virtual card?

– On the Home page in Jenius app, tap the Sinaya Prioritas banner.
– Choose Show Priority Card.
– Show your Sinaya Prioritas virtual card when visiting Sinaya office branch to enjoy the privileges you need.

Do I get a different bank statement?

You will get 2 different statements.

Besides the e-statement that you can download directly through Jenius app, you will also get an Account Consolidation Report (LKR) that will be sent to your e-mail every month.

Account Consolidation Report (LKR) contains a complete report of all accounts that you have at SMBC Indonesia (not only Jenius).

Can I invite my family to get Sinaya Prioritas privileges without reaching the minimum balance?

Yes, through the Priority for Family program. The requirement is that the primary customer must have Total Wealth up to Rp 10 billion. Family members who can be added are those listed in the primary Kartu Keluarga.

How do I register family members to enjoy the Priority for Family program?

To enjoy the Priority for Family program, ensure that Total Wealth has reached the minimum requirement (Rp10.000.000.000) and the family member is listed in the primary customer’s Kartu Keluarga. After that, contact your RM or branch and mention the Priority for Family program to register family members.

Can I add distant relatives to the Priority for Family program?

No. The Priority for Family program is only available for family members listed in the primary customer’s Kartu Keluarga.

Will the privileges obtained by family members in Priority for Family be the same as customers with regular Sinaya Prioritas status?

Yes. Privileges will be the same as long as the primary customer maintains their Sinaya Prioritas status.

If I got downgraded, can my family still enjoy Sinaya Prioritas status through the Priority for Family program?

No. If the primary customer is downgraded and becomes a regular customer without Sinaya Prioritas status, then family members in Priority for Family will also lose Sinaya Prioritas status.

If I die, can my family still enjoy Priority for Family?

No. If the primary customer dies, family members in Priority for Family will lose their Sinaya Prioritas status, unless they can reach the minimum balance to receive an invitation to become Sinaya Prioritas by themselves, which is Rp500.000.000.