Find out the answers to questions about Jenius’ security.

Is my money in Jenius safe?

Jenius app is safe because it takes 2-level authentication to access and perform financial transactions in it. In addition, Jenius is part of PT Bank BTPN Tbk that is guaranteed by the Lembaga Penjamin Simpanan (LPS) so you can be sure your money is safe.

What are the terms of deposits guaranteed by Indonesia Deposit Insurance Corporation (LPS)?

The terms for deposits guaranteed by LPS are the maximum amount of deposits (principal + interest) of IDR 2 billion per customer per bank and a profit below the interest rate determined by LPS. Currently, the applicable LPS interest rate is 4.25% per annum for savings in IDR or 2,25% per annum for savings in foreign currency.

What are the deposit criteria guaranteed by LPS?

The criteria for deposits guaranteed by LPS are as follows:
– Deposits are recorded in the bank’s books.
– Customers get a reasonable profit from their deposit or receive a total gain that does not exceed the interest rate determined by LPS.
– Customers who own the deposit do not take any action detrimental to the bank, for example, having bad credit at the bank.

I lost my smartphone with Jenius app in it. Is my money in Jenius account safe?

Currently, you can directly contact Jenius Help at 1500 365 to get service assistance.

What should I do when I lost my Jenius Debit Card?

You can simply block your card temporarily from the Cards page until your card is found. If it’s completely lost, you can permanently block the debit card and a new debit card will be delivered shortly.

Why do I need to change my password every 5 months?

This is required for the security of your Jenius account. When you get familiar to your existing password, you’ll be more at risk with the possibility of someone else duplicating and using your password to access your Jenius account. Creating a new password every 5 months is highly recommended.