What is a s-Card?

A supplementary card is an additional credit card that shares the same credit limit as your primary d-Card. You can create up to 5 s-Cards.

When can I start using my s-Card?

Once activated, your virtual s-Card is immediately available for online transactions. Your physical card will be delivered to your address shortly. Please activate the physical card as soon as you receive it. You can find the activation steps here.

What is the estimated delivery time for the s-Card?

You can expect to receive your s-Card within 3 business days for Jakarta and its surrounding areas, and within 7 business days for other regions.

Where can I find the CVV and expiration date for s-Card (Supplementary Credit Card)?

For security reasons, you can only view the CVV and expiration date of your s-Card (Supplementary Credit Card) through the Jenius app.

How to view CVV and expiration date of s-Card (Supplementary Credit Card)?

CVV can be viewed by both d-Card (Main Credit Card) and s-Card (Supplementary Credit Card) holders who have Jenius account:
1. Tap Cards on the bottom navigation.
2. In Cards page, select Credit Card.
3. Tap your s-Card.
4. Enter your Jenius password, then tap Submit.
5. View card expiration date and CVV code. Tap to copy card number.

*If the s-Card holder doesn’t have Jenius account, only d-Card holder can view the CVV.

As an s-Card (Supplementary Credit Card) holder and Jenius user, why can’t I see the CVV?

The s-Card (Supplementary Credit Card) can be viewed by s-Card holder only if the d-Card holder (Main Credit Card) has grantes access to online transactions.

Make sure the d-Card holder has enabled the Online Transactions access in the Cards page so that s-Card holder can view the CVV in the Jenius app.

Who is eligible to apply for a Supplementary Credit Card?

All existing Jenius users who already has an active d-Card (Main Credit Card).

What are the advantages of applying for s-Card (Supplementary Credit Card)?

If you apply for s-Card for another Jenius user, you just need to input their $Cashtag.

What are the requirements for applying for an s-Card (Supplementary Credit Card)?

To apply for an s-Card (Supplementary Credit Card), you must be at least 17 years old and meet all applicable credit requirements as determined by Jenius.

Who is eligible to receive an s-Card (Supplementary Credit Card)?

s-Card (Supplementary Credit Card) can be given to:
1. Other Jenius users
2. Non Jenius users
3. Yourself

How do I give an s-Card (Supplementary Credit Card) to non Jenius users?

As d-Card (Main Credit Card) holder, you can give s-Card to non Jenius users by following these steps:
1. On the bottom of navigation bar, tap Cards.
2. In he Card Center, select Credit Card menu.
3. Tap Create s-Card.
4. Select Non Jenius user.
5. Take KTP photo.
6.Complete the prospective s-Card holder data.
7. Review the analysis satement and data verification, tick mark to agree, then tap Continue.
8. Enter your Jenius password, then tap Submit.
9. s-Card aplication has been successfully submitted.

What are the advantages of sharing your credit limit with other Jenius users?

– Application is done simply by entering their Jenius $Cashtag
– s-Card (Supplementary Credit Card) holder can set up and manage their own s-Card through their Jenius app (Coming soon)

How do I share an s-Card (Supplementary Credit Card) to another Jenius user?

As a d-Card (Main Credit Card) holder:
1. Go to the Cards section in your app.
2. Once you’re in the Card Center, select the Credit Card menu.
3. Choose Create s-Card.
4. Select Other Jenius user.
5. Enter the $Cashtag of the intended recipient and specify your relationship, then choose Next.
6. Review the terms and conditions, check the box to agree, and choose Next.
7. Enter your Jenius password and choose Submit.
8. Your s-Card request has been submitted.
9. Choose OK and inform the s-Card (Supplementary Credit Card) holder to confirm the request in their notification menu.

How do I give an s-Card (Supplementary Credit Card) to myself?

As d-Card (Main Credit Card) holder, you can give s-Card to yourself by following these steps:
1. On the bottom of navigation bar, tap Cards.
2. Once inside the Card Center, select Credit Card menu.
3. Tap Create s-Card.
4. Select Myself.
5. Choose the card design, name on the card, set a spending limit, enter mailing address, then tap Continue.
6. Review the terms & conditions and free information, tick mark the box to aggree, then tap Activate Credit Card.
7. Enter your Jenius password, then tap Submit.
8. s-Card Activation for youself successful!

If I’m a Jenius user and receive a s-Card (Supplementary Credit Card), how do I confirm the s-Card I was given?

As a prospective s-Card (Supplementary Credit Card) holder with Jenius account, you can confirm by following these steps:

1. Tap notification bell icon on the top right corner of your Jenius dashboard.
2. On the notification page, select Confirm s-Card receipt.
3. Choose the card design, name on the card, confirm the mailing address, then tap Submit.
4. Enter your Jenius password, then tap Submit.
5. s-Card application has been successfully submited.

What steps do I need to take to accept an s-Card that has been given to me?

As a potential supplementary s-Card holder:
– Tap the bell icon in the top right corner of your Jenius app dashboard.
– Select “Confirm” on the s-Card notification.
– Choose your card design, enter your name, confirm your mailing address, and click “Submit”.
– Enter your Jenius password and click “Submit”.
– Your s-Card application is now complete.

How can I add a supplementary s-Card for a non-Jenius user?

As the main cardholder:
– Go to the “Cards” section in your app.
– Select “Credit Card” and then “Add s-Card”.
– Choose “Non-Jenius user”.
– Take a photo of the applicant’s ID.
– Complete the personal information form and submit.
– Review the terms and conditions and submit your request.

How long does it take to process a supplementary s-Card application?

It usually takes up to 1 business day to process a supplementary s-Card application.

Why was my supplementary card (s-Card) application rejected?

There could be several reasons for your application being rejected, such as the applicant not meeting our internal bank requirements or not being at least 17 years old.

What should I do after my supplementary s-Card application is approved?

You need to activate your supplementary s-Card to use it for both online and offline transactions.

Why do I need to activate the supplementary s-Card after my application is approved?

Activation is required to verify your identity, confirm the card details, and set the spending limit. It also ensures the security of your card.

Who can activate an s-Card (Supplementary Credit Card)?

s-Card (Supplementary Credit Card) can only be activated by the d-Card (Main Credit Card) holder.

My application has passed verification process, how do I activate the virtual s-Card (Supplementary Credit Card) if I give it to other Jenius users?

As d-Card (Main Credit Card) holder, you can activate the virtual s-Card (Supplementary Credit Card) by following these steps:
1. On the bottom navigation bar, tap Cards.
2. In the Cards page, select Credit Card menu.
3. Tap your s-Card.
4. Review the card design, name on the card, confirm the mailing address provided by the prospective s-Card holder, then tap Submit.
5. Set the spending limit for the s-Card, then tap Continue.
6. Review the terms & conditions and fee information, tick mark the box to aggree, then tap Activate Credit Card.
7. Enter your Jenius password, then tap Submit.

My application has passed verification process, how do I activate the virtual s-Card (Supplementary Credit Card) if I give it to non Jenius users?

As d-Card (Main Credit Card) holder, you can activate the virtual s-Card (Supplementary Credit Card) by following these steps:
1. On the bottom navigation bar, tap Cards.
2. In the Cards page, select Credit Card menu.
3. Tap your s-Card.
4. Review the card design, name on the card, confirm the mailing address provided by the prospective s-Card holder, then tap Submit.
5. Set the spending limit for the s-Card, then tap Continue.
6. Review the terms & conditions and fee information, tick mark the box to aggree, then tap Activate Credit Card.
7. Enter your Jenius password, then tap Submit.

What should I do after activating my s-Card (Supplementary Credit Card)?

Once activated, your virtual card is ready for online purchases. Your physical card will be delivered to your address shortly.

Why do I need to activate my physical s-Card (Supplementary Credit Card)?

Activating your physical s-Card (Supplementary Credit Card) allows you to use it for offline transactions, including cash withdrawals.

How do I activate my physical s-Card (Supplementary Credit Card) if give it to myself and/or non Jenius user?

Physical s-Card (Supplementary Credit Card) activation can only be done by d-Card (Main Credit Card) holder by following these steps:
1. On the bottom navigation, select Cards.
2. In the Cards page, select the Credit Card menu.
3. Tap the three dots next to your s-Card.
4. Choose Activate Physical Card.
5. Scan QR Code sent to your e-mail.
6. Create PIN, confirm PIN, then tap Continue.
7. Enter your Jenius password and tap Submit.
8. Your physical s-Card is now activated!

How do I activate my physical s-Card (Supplementary Credit Card) if I give it to other Jenius users?

Physical s-Card (Supplementary Credit Card) activation can be done by d-Card (Main Credit Card) holder and s-Card holder by following these steps:
1. On the bottom navigation, select Cards.
2. In the Cards page, select the Credit Card menu.
3. Tap the three dots next to your s-Card.
4. Select Activate Physical Card.
5. Scan QR Code sent to your e-mail.
6. Create PIN, confirm PIN, then tap Continue.
7. Enter your Jenius password and tap Submit.

*If the activation is done by s-Card holder, the d-Card holder needs to confirm the physical s-Card activation.

How do I confirm the physical s-Card (Supplementary Credit Card) activation?

As the d-Card (Main Credit Card) holder, you can confirm the physical s-Card (Supplementary Credit Card) activation by:
1. Tap notification bell icon on the top right corner of the dashboard in your Jenius app.
2. On the notification page, select Confirm physical s-Card activation.
3. Enter your Jenius password, then tap Submit.
4. Physical s-Card activation successful!

What are the requirements to activate a physical s-Card (Supplementary Credit Card)?

You need to scan the QR code on the s-Card (Supplementary Credit Card) mailer to activate the physical card.

What should I do if I lose the mailer for my physical s-Card (Supplementary Credit Card)?

If you’ve lost your mailer, you can activate your physical card by:
– The d-Card (Main Credit Card) holder can apply an s-Card (Supplementary Credit Card) activation request to SMBCI Care at 1500 365.
– Scan the QR code that will be sent to your e-mail.

How soon will I receive the QR code in my email after contacting SMBCI Care?

You will receive the QR code for activation in your registered Jenius email on the same day.

How do I activate my physical s-Card using the QR code I received via email?

1. On the bottom navigation, select Cards.
2. In the Cards page, select the Credit Card menu.
3. Tap the three dots next to the s-Card you want to activate.
4. Select Activate Physical Card.
5. Scan the QR code sent to your e-mail.
6. Create a PIN, confirm it, and choose Next.
7. Enter your Jenius password and choose Submit.
8. Your physical s-Card is now activated!

Can I use my physical s-Card (Supplementary Credit Card) immediately after activation using the QR code from my e-mail?

Yes, you can use your physical s-Card (Supplementary Credit Card) immediately after activation using the QR code from your e-mail.

I’ve received the QR code in my e-mail, but the code can’t be read. What should I do?

For assistance in s-Card (Supplementary Credit Card) activation, you can contact SMBCI Care at 1500 365. For security reasons, activating your physical s-Card through SMBCI Care may take up to 24 business hours for data verification.

Where can I use my s-Card (Supplementary Credit Card)?

You can use your s-Card for both online and offline transactions.

Can I use my s-Card (Supplementary Credit Card) for international transactions?

Yes. As long as you turn on the international transaction option on your s-Card (Supplementary Credit Card) Transaction Settings, you can use your s-Card (Supplementary Credit Card) for both offline transactions abroad, including cash withdrawals, and online transactions with international merchants.

What are the benefits of using my s-Card (Supplementary Credit Card) for international transactions?

By using s-Card (Supplementary Credit Card) for international transactions, you can enjoy all payments at any Visa merchant worldwide and get Double Yay. Make sure you make the transaction in a foreign currency to get it, ok!

Will I receive a notification every time I use my s-Card (Supplementary Credit Card)?

Yes. The d-Card (Main Credit Card) holder and the s-Card (Supplementary Credit Card) holder will receive transaction notifications real-time in the Jenius app and via e-mail for every transaction using s-Card (Supplementary Credit Card).

How can I view my s-Card (Supplementary Credit Card) transaction history?

s-Card (Supplementary Credit Card) transaction history can be viewed by d-Card (Main Credit Card) holder and s-Card holders who have Jenius account by following these steps:
1. On the bottom navigation, select Cards.
2. In the Cards page, select the Credit Card menu.
3. Tap on your s-Card.
4. Choose the Transactions menu.
5. View your transaction history list and tap a transaction to see the details.

Will my s-Card (Supplementary Credit Card) transaction history be stored in the Jenius app forever?

No, the transaction history is only stored for the past 6 months.

Will my s-Card (Supplementary Credit Card) transactions be recorded in Transactions menu and Moneytory?

No, s-Card (Supplementary Credit Card) transactions are not recorded in Transactions menu or Moneytory.

What is the spending limit?

The spending limit is the amount you can allocate from your main Jenius credit card to each additional s-Card. This spending limit is shared with your main card’s limit.

What are the rules for spending limits?

– The spending limit is a part of the overall limit of your main Jenius credit card and doesn’t have an independent limit.
– The spending limit is shared, meaning the available limit for your additional cards will be affected by the usage of your main card.
– The set limit cannot be lower than the minimum product limit, which is Rp2,000,000 for credit cards.
– The set limit cannot be lower than the current usage of the card.
– The spending limit cannot exceed the limit of your main Jenius credit card.

Can I change the spending limit?

Yes, as the main cardholder, you can reallocate the credit limit as needed through the Jenius app.

What is the per-transaction spending limit?

The per-transaction spending limit is the maximum amount you can spend in a single transaction with your supplementary Jenius credit card.

Why can’t I change the ATM withdrawal limit for my supplementary card?

Unlike the Jenius debit card, you cannot set a daily withdrawal limit for your supplementary credit card. However, you can still withdraw cash at ATMs (if the transaction is enabled) up to 30% of your set credit limit. The remaining withdrawal limit is shown on the d-Card details page.

What are the requirements for a temporary increase in the spending limit for a supplementary credit card?

Unlike the main Jenius credit card, you cannot request a temporary increase in the spending limit for a supplementary card. However, as the primary cardholder, you can adjust the allocated limit for your supplementary cards.

How can I convert an s-Card transaction into installments using Split Pay?

As the main cardholder, you can convert an s-Card transaction into installments by following these steps:
– Go to the “Cards” section in your app.
– Select your s-Card.
– Go to the “Transactions” tab.
– Find the transaction you want to convert and select it.
– Choose “Convert to Installments”.
– Select your desired installment period.
– Review the details and confirm.
– Enter your Jenius password and submit.

How can I stop or make an early payment on my s-Card installments?

To stop or make an early payment on your s-Card installments:
– Go to the “Cards” section in your app.
– Select your s-Card and go to the “Split Pay” section.
– Choose the installment you want to stop. Select “Stop”.
– Review the remaining balance and confirm.
– Enter your Jenius password and submit.

Are there any additional fees if I make an early payment on my s-Card installments?

Yes, there is a prepayment fee of 3% of the remaining principal balance for early settlement. This fee will be reflected in your next bill.

How can I view my s-Card (supplementary credit card) bill?

Your s-Card bill is combined with your main Jenius credit card bill. You can find it in the Jenius app or in your email on the billing statement date.

How can I pay my s-Card bill?

You can pay your s-Card bill together with your main Jenius credit card bill using these methods:
1. Through the Jenius app.
2. At an SMBC Indonesia ATM.
3. By transferring funds from another bank.

How can I make a manual payment for my s-Card bill?

To make a manual payment for your s-Card bill:
– Go to the “Cards” section in the Jenius app.
– Select your credit card and go to the “Billing” section.
– Choose “Pay Now”.
– Select the desired payment amount and confirm.

How can I pay my s-Card bill at an SMBC Indonesia ATM?

– Insert your debit card into an SMBC Indonesia ATM.
– Enter your PIN.
– Select “Payments” and then “Jenius Credit Card”.
– Enter your 16-digit s-Card number.
– Enter the payment amount.
– Enter PIN and done

How can I pay my s-Card bill through a transfer from another bank?

– Use your bank’s ATM or mobile banking.
– Select “Interbank Transfer”.
– Enter the SMBC Indonesia bank code (213) and your 16-digit s-Card number.
– Enter the payment amount.
– Confirm the transaction.

What are the terms and conditions for paying my s-Card bill through another bank?

Your s-Card bill is part of your main Jenius credit card bill.
– There is a Rp 50,000 fee for payments made through other banks starting from April 19, 2024.
– This fee applies to all payments, regardless of the amount.
– The fee will be reflected in your transaction history and bill statement.
– To avoid fees, pay your bill through the Jenius app.

Are there any specific requirements for paying my s-Card bill?

Your s-Card bill is combined with your main Jenius card bill. Make sure to pay at least the minimum amount due to avoid late fees. If you have any ongoing installments, pay the full amount due for that month.

What is the monthly s-Card fee?

The monthly s-Card fee is a fee charged each month for every additional credit card you have.

How much is the monthly s-Card fee and when will it be charged?

The monthly fee is Rp25,000 and will be charged on your monthly credit card statement.

What are the Yay Points terms for s-Card (Supplementary Credit Card)?

– Yay Points earned from s-Card (Supplementary Credit Card) transactions will be added to the main cardholder’s Yay Points balance.
– The earning rules for Yay Points will follow the existing terms and conditions.

What are the Double Yay terms for s-Card (Supplementary Credit Card)?

– The s-Card (Supplementary Credit Card) holder will automatically follow the Double Yay terms that has been chosen by the d-Card (Main Credit Card) holder.
– Double Yay from s-Card (Supplementary Credit Card) will be accumulated to the Yay Points of the d-Card (Main Credit Card) holder.
– Only transactions in the Double Yay category chosen by the d-Card (Main Credit Card) holder will get Double Yay.

How can I track the Yay Points I earn from my s-Card (Supplementary Credit Card)?

Yay Points thay you got from s-Card (Supplementary Credit Card) transactions can only be tracked by the d-Card (Main Credit Card) holder by following these steps:
1. On the bottom navigation, select Cards.
2. In the Cards page, choose the Credit Card menu.
3. Scroll to the Card Information section, then choose More under the Yay Points box.
4. Select View point transactions.
5. Check your earned points. Tap the transaction to see the details.

Can I close my s-Card?

Yes, you can close your supplementary s-Card through the Jenius app.

What are the requirements to close a s-Card?

Only the main cardholder can close a supplementary s-Card through the Jenius app.

How do I close a s-Card?

Only the main cardholder can close a s-Card:
– Go to the “Cards” section in your app.
– Select the s-Card you want to close.
– Tap the three dots and choose “Close Card”.
– Confirm the closure.
– Enter your Jenius password and submit.

What happens to my s-Card (Supplementary Credit Card) if the d-Card (Main Credit Card) holder closes their credit card?

s-Card (Supplementary Credit Card) that you have will be closed if the d-Card (Main Credit Card) holder closes their credit card.

What happens to my s-Card if I close my Jenius account?

If you close your primary Jenius account, all your supplementary s-Cards will also be closed.

What is a s-Card?

A supplementary card is an additional credit card that shares the same credit limit as your primary d-Card (Main Credit Card). You can create up to 5 s-Cards.
When can I start using my s-Card? “Once activated, your virtual s-Card (Supplementary Credit Card) is immediately available for online transactions. Your physical card will be delivered to your address shortly.

After you receive it, please activate the physical card so you can use your s-Card (Supplementary Credit Card) for offline transactions. You can find the activation steps here.

What is the estimated delivery time for the s-Card (Supplementary Credit Card)?

You can expect to receive your s-Card (Supplementary Credit Card) within 3 business days for Jakarta and its surrounding areas, and within 7 business days for other regions.

Where can I find the CVV and expiration date for s-Card (Supplementary Credit Card)?

For security reasons, you can only view the CVV and expiration date of your s-Card (Supplementary Credit Card) through the Jenius app.

How to view CVV and expiration date of s-Card (Supplementary Credit Card)?

CVV can be viewed by both d-Card (Main Credit Card) and s-Card (Supplementary Credit Card) holders who have Jenius account:

1. Tap Cards on the bottom navigation.
2. In Cards page, select Credit Card.
3. Tap your s-Card.
4. Enter your Jenius password, then tap Submit.
5. View card expiration date and CVV code. Tap to copy card number.

*If the s-Card holder doesn’t have Jenius account, only d-Card holder can view the CVV.

BELOM DI TRANSLATE ? NYA

The s-Card (Supplementary Credit Card) can be viewed by s-Card holder only if the d-Card holder (Main Credit Card) has grantes access to online transactions.

Make sure the d-Card holder has enabled the “Online Transactions” access in the Cards page so that s-Card holder can view the CVV in the Jenius app.

Who is eligible to apply for a Supplementary Credit Card?

All existing Jenius users who already has an active d-Card (Main Credit Card).

What are the advantages of applying for s-Card (Supplementary Credit Card)?

If you apply for s-Card for another Jenius user, you just need to input their $Cashtag.

What are the requirements for applying for an s-Card (Supplementary Credit Card)?

To apply for an s-Card (Supplementary Credit Card), you must be at least 17 years old and meet all applicable credit requirements as determined by Jenius.

Who is eligible to receive an s-Card (Supplementary Credit Card)?

An s-Card (Supplementary Credit Card) can be issued to:
1. Existing Jenius users
2. Non-Jenius users (coming soon)

How do I give an s-Card (Supplementary Credit Card) to non Jenius users?

As d-Card (Main Credit Card) holder, you can give s-Card to non Jenius users by following these steps:

1. On the bottom of navigation bar, tap Cards.
2. In he Card Center, select Credit Card menu.
3. Tap Create s-Card.
4. Select Non Jenius user.
5. Take KTP photo.
6. Complete the prospective s-Card holder data.
7. Review the analysis satement and data verification, tick mark to agree, then tap Continue.
8. Enter your Jenius password, then tap Submit.
9. s-Card aplication has been successfully submitted.

What are the advantages of sharing your credit limit with other Jenius users?

– Application is done simply by entering their Jenius $Cashtag
– s-Card (Supplementary Credit Card) holder can set up and manage their own s-Card through their Jenius app (Coming soon)

How do I share an s-Card (Supplementary Credit Card) to another Jenius user?

As a d-Card (Main Credit Card) holder:

1. Go to the Cards section in your app.
2. Once you’re in the Card Center, select the Credit Card menu.
3. Choose Create s-Card.
4. Select Other Jenius user.
5. Enter the $Cashtag of the intended recipient and specify your relationship, then choose Next.
6. Review the terms and conditions, check the box to agree, and choose Next.
7. Enter your Jenius password and choose Submit.
8. Your s-Card request has been submitted.
9. Choose OK and inform the s-Card (Supplementary Credit Card) holder to confirm the request in their notification menu.

How do I give an s-Card (Supplementary Credit Card) to myself?

As d-Card (Main Credit Card) holder, you can give s-Card to yourself by following these steps:

1. On the bottom of navigation bar, tap Cards.
2. Once inside the Card Center, select Credit Card menu.
3. Tap Create s-Card.
4. Select Myself.
5. Choose the card design, name on the card, set a spending limit, enter mailing address, then tap Continue.
6. Review the terms & conditions and free information, tick mark the box to aggree, then tap Activate Credit Card.
7. Enter your Jenius password, then tap Submit.
8. s-Card Activation for youself successful!

If I’m a Jenius user and receive a s-Card (Supplementary Credit Card), how do I confirm the s-Card I was given?

As a prospective s-Card (Supplementary Credit Card) holder with Jenius account, you can confirm by following these steps:

1. Tap notification bell icon on the top right corner of your Jenius dashboard.
2. On the notification page, select Confirm s-Card receipt.
3. Choose the card design, name on the card, confirm the mailing address, then tap Submit.
4. Enter your Jenius password, then tap Submit.
5. s-Card application has been successfully submited.

How long does it take to process a supplementary s-Card (Supplementary Credit Card) application?

The data verification process for the d-Card (Main Credit Card) holder and s-Card (Supplementary Credit Card) holders will be completed within 1 working day.

Why was my s-Card (Supplementary Credit Card) application rejected?

There could be several reasons for your s-Card (Supplementary Credit Card) application being rejected, such as the applicant not meeting our internal bank requirements or not being at least 17 years old.

What should I do after my s-Card (Supplementary Credit Card) application is approved?

You need to activate your s-Card (Supplementary Credit Card) to use it for both online and offline transactions.

Why do I need to activate the supplementary s-Card (Supplementary Credit Card) after my application is approved?

For security reasons, you as the d-Card (Main Credit Card) holder need to confirm the design, the name on the card and confirm the mailing address. You also need to set the spending limit for every s-Card (Supplementary Credit Card) that you give.
s-Card (Supplementary Credit Card) Activation

Who can activate an s-Card (Supplementary Credit Card)?

s-Card (Supplementary Credit Card) can only be activated by the d-Card (Main Credit Card) holder.

My application has passed verification process, how do I activate the virtual s-Card (Supplementary Credit Card) if I give it to other Jenius users?

As d-Card (Main Credit Card) holder, you can activate the virtual s-Card (Supplementary Credit Card) by following these steps:

1. On the bottom navigation bar, tap Cards.
2. In the Cards page, select Credit Card menu.
3. Tap your s-Card.
4. Review the card design, name on the card, confirm the mailing address provided by the prospective s-Card holder, then tap Submit.
5. Set the spending limit for the s-Card, then tap Continue.
6. Review the terms & conditions and fee information, tick mark the box to aggree, then tap Activate Credit Card.
7. Enter your Jenius password, then tap Submit.

What should I do after activating my s-Card (Supplementary Credit Card)?

Once activated, your virtual card is ready for online purchases. Your physical card will be delivered to your address shortly.

Why do I need to activate my physical s-Card (Supplementary Credit Card)?

Activating your physical s-Card (Supplementary Credit Card) allows you to use it for offline transactions, including cash withdrawals.

How do I activate my physical s-Card (Supplementary Credit Card) if give it to myself and/or non Jenius user?

Physical s-Card (Supplementary Credit Card) activation can only be done by d-Card (Main Credit Card) holder by following these steps:

1. On the bottom navigation, select Cards.
2. In the Cards page, select the Credit Card menu.
3. Tap the three dots next to your s-Card.
4. Choose Activate Physical Card.
5. Scan QR Code sent to your e-mail.
6. Create PIN, confirm PIN, then tap Continue.
7. Enter your Jenius password and tap Submit..
8. Your physical s-Card is now activated!

How do I activate my physical s-Card (Supplementary Credit Card) if I give it to other Jenius users?

Physical s-Card (Supplementary Credit Card) activation can be done by d-Card (Main Credit Card) holder and s-Card holder by following these steps:

1. On the bottom navigation, select Cards.
2. In the Cards page, select the Credit Card menu.
3. Tap the three dots next to your s-Card.
4. Select Activate Physical Card.
5. Scan QR Code sent to your e-mail.
6. Create PIN, confirm PIN, then tap Continue.
7. Enter your Jenius password and tap Submit.

*If the activation is done by s-Card holder, the d-Card holder needs to confirm the phsyical s-Card activation.

How do I confirm the physical s-Card (Supplementary Credit Card) activation?

As the d-Card (Main Credit Card) holder, you can confirm the physical s-Card (Supplementary Credit Card) activation by:

1. Tap notification bell icon on the top right corner of the dashboard in your Jenius app.
2. On the notification page, select Confirm physical s-Card activation.
3. Enter your Jenius password, then tap Submit.
4. Physical s-Card activation successful!

What are the requirements to activate a physical s-Card (Supplementary Credit Card)?

You need to scan the QR code on the s-Card (Supplementary Credit Card) mailer to activate the physical card.

What should I do if I lose the mailer for my physical s-Card (Supplementary Credit Card)?

If you’ve lost your mailer, you can activate your physical card by:
– The d-Card (Main Credit Card) holder can apply an s-Card (Supplementary Credit Card) activation request to SMBCI Care at 1500 365.
– Scan the QR code that will be sent to your e-mail.

How soon will I receive the QR code in my email after contacting SMBCI Care?

You will receive the QR code for activation in your registered Jenius email on the same day.

How do I activate my physical s-Card using the QR code I received via email?

Currently, physical s-Card (Supplementary Credit Card) activation can only be done by d-Card (Main Credit Card) holder by following these steps:

1. On the bottom navigation, select Cards.
2. In the Cards page, select the Credit Card menu.
3. Tap the three dots next to the s-Card you want to activate.
4. Select Activate Physical Card.
5. Scan the QR code sent to your e-mail.
6. Create a PIN, confirm it, and choose Next.
7. Enter your Jenius password and choose Submit.
8. Your physical s-Card is now activated!

Can I use my physical s-Card (Supplementary Credit Card) immediately after activation using the QR code from my e-mail?

Yes, you can use your physical s-Card (Supplementary Credit Card) immediately after activation using the QR code from your e-mail.

I’ve received the QR code in my e-mail, but the code can’t be read. What should I do?

For assistance in s-Card (Supplementary Credit Card) activation, you can contact SMBCI Care at 1500 365. For security reasons, activating your physical s-Card through SMBCI Care may take up to 24 business hours for data verification.

Where can I use my s-Card (Supplementary Credit Card)?

You can use your s-Card for both online and offline transactions.

Can I use my s-Card (Supplementary Credit Card) for international transactions?

Yes. As long as you turn on the international transaction option on your s-Card (Supplementary Credit Card) Transaction Settings, you can use your s-Card (Supplementary Credit Card) for both offline transactions abroad, including cash withdrawals, and online transactions with international merchants.

What are the benefits of using my s-Card (Supplementary Credit Card) for international transactions?

By using s-Card (Supplementary Credit Card) for international transactions, you can enjoy all payments at any Visa merchant worldwide and get Double Yay. Make sure you make the transaction in a foreign currency to get it, ok!

Will I receive a notification every time I use my s-Card (Supplementary Credit Card)?

Yes. The d-Card (Main Credit Card) holder and the s-Card (Supplementary Credit Card) holder will receive transaction notifications real-time in the Jenius app and via e-mail for every transaction using s-Card (Supplementary Credit Card).

Where can I view my s-Card transaction history?

You can view your transaction history in the “Transactions” section of your s-Card.

How can I view my s-Card (Supplementary Credit Card) transaction history?

s-Card (Supplementary Credit Card) transaction history can be viewed by d-Card (Main Credit Card) holder and s-Card holders who have Jenius account by following these steps:

1. On the bottom navigation, select Cards.
2. In the Cards page, select the Credit Card menu.
3. Tap on your s-Card.
4. Choose the Transactions menu.
5. View your transaction history list and tap a transaction to see the details.

Will my s-Card (Supplementary Credit Card) transaction history be stored in the Jenius app forever?

No, the transaction history is only stored for the past 6 months.

Will my s-Card (Supplementary Credit Card) transactions be recorded in In & Out and Moneytory?

No, s-Card (Supplementary Credit Card) transactions are not recorded in In & Out or Moneytory.

What is the spending limit?

The spending limit is the amount you can allocate from your d-Card (Main Credit Card) to each s-Card (Supplementary Credit Card). This spending limit is shared with your d-Card (Main Credit Card) limit.

What are the rules for spending limits?

– The spending limit is a part of the overall limit of your d-Card (Main Credit Card) and doesn’t have an independent limit.
– The spending limit is shared, meaning the available limit for your spending limit will be affected by the usage of your d-Card (Main Credit Card).
– The set limit cannot be lower than the minimum product limit, which is IDR2,000,000 for credit card.
– The set limit cannot be lower than the current usage of the card.
– The spending limit cannot exceed the limit of your d-Card (Main Credit Card).

Can I change the spending limit?

Yes, as the d-Card (Main Credit Card) holder, you can reallocate the credit limit as needed through the Jenius app. Here’s how:

1. On the bottom navigation, select Cards.
2. Once in the Card Center, select the Credit Card menu.
3. Tap on your s-Card (Supplementary Credit Card) that you want to change the limit of.
4. Set a spending limit, then choose Save.
5. Input your Jenius password, then choose Submit.
6. You’ve successfully change your spending limit.

What is the per-transaction spending limit?

The per-transaction spending limit is the maximum amount you can spend in a single transaction with your s-Card (Supplementary Credit Card).

Why can’t I change the ATM withdrawal limit for my s-Card (Supplementary Credit Card)?

Unlike the Jenius Debit Card, you cannot set a daily withdrawal limit for your s-Card (Supplementary Credit Card).

However, you can still use your s-Card (Supplementary Credit Card) to withdraw cash at ATMs (if the transaction setting is enabled) up to 30% of your set credit limit for your s-Card (Supplementary Credit Card).

The remaining withdrawal limit is shown on the d-Card (Main Credit Card) Details page.

What are the requirements for a temporary increase in the spending limit for an s-Card (Supplementary Credit Card)?

Unlike the d-Card (Main Credit Card), you cannot request a temporary increase in the spending limit for an s-Card (Supplementary Credit Card).

However, as the d-Card (Main Credit Card) holder, you can adjust the allocated limit for your s-Card (Supplementary Credit Card).

How can I change an s-Card transaction to installments using Split Pay?

Changing an s-Card transaction to installments can only be done by the d-Card (Main Credit Card) holder by following these steps:
1. On the bottom navigation, select Cards.
2. In the Cards page, select the Credit Card menu.
3. Tap your s-Card (Supplementary Credit Card)
4. Go to the Transactions menu.
5. Find the transaction you want to change to installments and select it.
6. Choose Change to Installments.
7. Select your desired installment period by tapping the down arrow.
8. Review the details, then choose Next.
9. Check the confirmation page, give a tick as an agreement, then choose Submit.
10. Enter your Jenius password, then choose Submit.
11. You’ve successfully changed a transaction into an installment.

How can I stop or make an early payment on my s-Card installments?

Stopping or making an early payment on your s-Card (Supplementary Credit Card) installments can only be done by the d-Card (Main Credit Card) holder by following these steps:
1. On the bottom navigation, select Cards.
2. In the Cards page, select the Credit Card menu.
3. Scroll down to the Credit Card Information section, then choose the Split Pay menu.
4. Choose the installment you want to stop.
5. Review the remaining balance and confirm.
6. Enter your Jenius password, then choose Submit.

Are there any additional fees if I make an early payment on my s-Card (Supplementary Credit Card) installments?

Yes, there is a prepayment fee of 3% of the remaining principal balance for early settlement. This fee will be reflected in your next bill.

How can I view my s-Card (Supplementary Credit Card) bill?

– The billing statement for the s-Card (Supplementary Credit Card) is combined with the billing statement for the d-Card (Main Credit Card).
– The Credit Card billing statement is automatically available in the Jenius app and sent to the e-mail of the d-Card (Main Credit Card) holder on each billing statement date.

How can I pay my s-Card (Supplementary Credit Card) bill?

You can pay your s-Card (Supplementary Credit Card) bill together with your d-Card (Main Credit Card) bill using these methods:
– Through the Jenius app.
– At an SMBC Indonesia ATM.
– By transferring funds from another bank.

How can I make a manual payment for my s-Card (Supplementary Credit Card) bill?

s-Card (Supplementary Credit Card) repayment will be combined with your d-Card (Main Credit Card) repayment. Here’s how:

1. In Card Center, choose Credit Card.
2. Scroll to the Billing Information section, then choose View.
3. Choose Pay Now.
4. Select the desired payment amount and confirm.

How can I pay my s-Card (Supplementary Credit Card) bill at an SMBC Indonesia ATM?

– Insert your debit card into an SMBC Indonesia ATM.
– Enter your PIN.
– Select “Payments” and then “Jenius Credit Card”.
– Enter your 16-digit s-Card number.
– Enter the payment amount.
– Enter PIN and done.

How can I pay my s-Card (Supplementary Credit Card) bill through a transfer from another bank?

– Use your bank’s ATM or mobile banking.
– Select “Interbank Transfer”.
– Enter the SMBC Indonesia bank code (213) and your 16-digit s-Card number.
– Enter the payment amount.
– Confirm the transaction.

What are the terms and conditions for paying my s-Card (Supplementary Credit Card) bill through another bank?

Your s-Card bill is part of your main Jenius credit card bill.
– There is an IDR50,000 fee for payments made through other banks starting from April 19, 2024.
– This fee applies to all payments, regardless of the amount.
– The fee will be reflected in your transaction history and bill statement.
– To avoid fees, pay your bill through the Jenius app.

Are there any specific requirements for paying my s-Card (Supplementary Credit Card) bill?

Your s-Card (Supplementary Credit Card) bill is combined with your main Jenius card bill. Make sure to:
– Pay at least the minimum amount due to avoid late fees.
– If you have any ongoing installments, pay the full amount due for that month.

 What is the monthly s-Card (Supplementary Credit Card) fee?

The monthly s-Card (Supplementary Credit Card) fee is a fee charged each month for every additional credit card you have.

How much is the monthly s-Card (Supplementary Credit Card) fee and when will it be charged?

The monthly fee is Rp25,000 and will be charged on your monthly credit card statement.

Can I close my s-Card (Supplementary Credit Card)?

Yes, you can close your s-Card (Supplementary Credit Card) through the s-Card settings in your Jenius app. This can only be done by the d-Card (Main Credit Card) holder.

How do I close a s-Card (Supplementary Credit Card)?

Only the main cardholder can close a s-Card (Supplementary Credit Card):
– Go to the “Cards” section in your app.
– Select the s-Card you want to close.
– Tap the three dots and choose “Close Card”.
– Confirm the closure.
– Enter your Jenius password and submit.

What happens to my s-Card (Supplementary Credit Card) if the d-Card (Main Credit Card) holder closes their credit card?

s-Card (Supplementary Credit Card) that you have will be closed if the d-Card (Main Credit Card) holder closes their credit card.

What happens to my s-Card (Supplementary Credit Card) if the d-Card (Main Credit Card) holder closes their Jenius account?

s-Card (Supplementary Credit Card) that you have will be closed if the d-Card (Main Credit Card) holder closes their Jenius account.