How do I know the status of my transfer?

Your transaction status will always appear on your dashboard every time you have finished sending money or paying bills.

I’ve sent money to my friend but he said he hasn’t received it. Is my money gone?

Your money is safe. There must be a delay due to a bad internet connection or there has been a problem with the server. Please wait for a couple of minutes, your money should be sent by then.

If I send a money request to a receiver’s e-mail or phone number, how can they send money to me?

When you send a money request, that also includes your Jenius account numbers. They can send the money by using one of two transfer methods (SKN/RTGS or ATM transfer) to send money to you.

Is there any transfer fees when making a transfer using Jenius app?

There is no additional fee when making transfer using Jenius app.

How much is the transfer fee of sending money to other bank from Jenius app?

Starting from 1 July 2024, there will be no transfer fee when using BI-FAST transfer method. A transfer fee is applicable only for these methods:
– Online transfer (RTOL) method: IDR 5,000
– SKN transfer method: IDR 2,900
– RTGS transfer method: IDR 25,000

I’ve just sent money to my friend. Why is it not showing in the transaction history?

Please check your internet connection again. A very slow internet connection will make a delay in the recording of your transaction history. Even so, your transaction will still be recorded in the next couple of minutes.

How can I get a transaction receipt after transferring money from the app?

After you have succesfully transferred your money, you can tap View Receipt button from the widget that is being shown. You can also access it from the transaction history in In & Out.
For Samsung Galaxy S8, S8 Plus, S9, S9 Plus, and Note 8 users, you can share the transaction receipt through the sharing button inside Jenius app by ensuring these two things:
1. Adobe PDF app is already installed in your device
2. Download the transaction receipt into your device before you can share it

How do I send money to a Jenius account?

– On the Home page, select Transfer & Pay.
– Select Send Money.
– Select Add Recipient.
– Enter $Cashtag, then select Check.
– If the identity of the account owner is correct, select Next.
– Determine the amount of money, then select Next.
– Check the confirmation page, then select Send Money.
– Enter your Jenius password, then select Submit.
– Send money to Jenius account successfully!

Apart from the Home page, you can also tap Send It from the Mobius Button.

How much is the minimum amount for sending money to a Jenius account?

You can send money to Jenius account with minimum of IDR1 or more.

How much is the maximum amount for sending money to a Jenius account?

– Maximum limit per transaction: IDR1,000,000,000.
– Maximum limit per day: IDR1,000,000,000.

If I send money to a Jenius account, will the money be processed immediately?

Yes. Sending money to a Jenius account will be processed immediately.

Is there any transaction fee if I send money to a Jenius account?

No. Sending money to a Jenius account is free of transaction fee.

How do I send money to a BTPN Bank account?

– On the Home page, select Transfer & Pay.
– Select Send Money.
– Select Add Recipient.
– Tap the down arrow, then select BTPN, BTPN Wow!, or BTPN Syariah.
– Enter the account number, then select Check.
– If the identity of the account owner is correct, select Next.
– Determine the amount of money, then select Next.
– Check the confirmation page, then select Send Money.
– Enter your Jenius password, then select Submit.
– Send money to BTPN Bank account successfully!

Apart from the Home page, you can also tap Send It from the Mobius Button.

How much is the minimum amount for sending money to a Bank BTPN account?

You can send money to Bank BTPN account with minimum of IDR1 or more.

How much is the maximum amount for sending money to a Bank BTPN account?

– Maximum limit per transaction: IDR1,000,000,000.
– Maximum limit per day: IDR1,000,000,000.

If I send money to a BTPN Bank account, will the money be processed immediately?

Yes. Sending money to a Bank BTPN account will be processed immediately.

Is there any transaction fee if I send money to a Jenius account?

No. Sending money to a BTPN Bank account is free of transaction fee.

Can I transfer money to another bank with Jenius?

Yes. You can transfer money to all other banks in Indonesia from the Jenius application.

How do I transfer money to another bank with Jenius?

– On the Home page, select Transfer & Pay.
– Select Send Money.
– Select Add Recipient.
– Tap the down arrow, then determine the destination bank.
– Enter the account number, then select Check.
– If the identity of the account owner is correct, select Next.
– Determine the amount of money, then select Next.
– Check the confirmation page, then select Send Money.
– Enter your Jenius password, then select Submit.
– Send money to another bank successfully!

Apart from the Home page, you can also tap Send It from the Mobius Button.

How much is the minimum amount for sending money to other banks?

Send money to another bank starting from IDR10,001 with BI-FAST, RTOL, or SKN method. For RTGS, the minimum transfer amount is IDR100,000,000.

Find more information about transaction limits here

How much is the maximum amount for sending money to other banks?

Maximum transfer limits per transaction:
– BIFAST: IDR250,000,000.
– RTOL: IDR50,000,000.
– SKN: IDR100,000,000.
– RTGS: IDR500,000,000.

Per day (Basic, Smart, and Jenius):
– BIFAST: IDR250,000,000.
– RTOL: IDR250,000,000.
– Combined SKN and RTGS: IDR500,000,000.

Per day (Prioritas):
– BIFAST: IDR750,000,000.
– RTOL: IDR250,000,000.
– Combined SKN and RTGS IDR1,000,000,000.

Find more information about transaction limits here

If I send money to other banks, will the money be processed immediately?

BI-FAST, RTOL and RTGS methods are processed in real-time while SKN method is processed within 1 working day.

Is there any transaction fee if I send money to a Jenius account?

Starting July 1, 2024, transfers to other banks using the BI-FAST transfer method will be free of charge. Interbank transfer fees apply to the following transfer methods:
– Online transfer method (RTOL): IDR5,000
– SKN transfer method: IDR2,900
– RTGS transfer method: IDR25,000

Do money transfer to other bank have operational hours?

Transactions using BIFAST and RTOL can be done at any time while SKN and RTGS transactions can only be done on bank operational hours, Monday – Friday from 08.00 – 15.00.

What is BI-FAST?

A service from Bank Indonesia to transfer money in real-time, safe, efficient, and available at any time.

Has Jenius joined the BI-FAST service?

Yes. Jenius has joined the BI-FAST service.

Why use BI-FAST?

With BI-FAST transfer method, you can enjoy unlimited free transfer fee, applicable from 1 July 2024.

How much is the transaction fee by using BI-FAST from Jenius app?

There will be no transaction fee for BI-FAST transfer method.

How much is the limit transaction by using BI-FAST from Jenius app?

• Minimum transaction amount: IDR10,001
• Maximum transaction amount: IDR250,000,000
• Daily limit for Basic, Smart, and Jenius accounts: IDR250,000,000
• Daily limit for Sinaya Prioritas accounts: IDR750,000,000

How do I transfer money using BI-FAST from Jenius app?

– On Home, choose Pay & Send.
– Choose Send Money.
– Choose Add Recipient.
– Tap the down arrow button to find you recipient’s bank. Make sure the bank has joined the BI-FAST service.
– Input the account number then tap Check.
If the bank and account number are correct, choose Next.
– Input the transfer amount, then choose Next.
– On the confirmation page, choose Send Money.
– Input your Jenius password, then choose Submit.
– You’ve successfully transferred to another bank using BI-FAST!

Aside from Home, you can also access Pay & Send from Mobius Button.

What is the difference between transferring money using BI-FAST, SKN, and RTGS?

‘BI-FAST
– Minimum transaction amount: IDR10,001.
– Maximum transaction amount: IDR250,000,000.
– Maximum limit per-day (Basic, Smart and Jenius): IDR250,000,000.
– Maximum limit per-day (Sinaya Prioritas): IDR750,000,000.
Transfer time: Real-time

Outside the BIFAST network (RTOL) :
– Transaction fee: IDR5,000.
– Minimum transaction limit: IDR10,001.
– Maximum transaction limit: IDR250,000,000.
– Maximum limit per-day (Sinaya Prioritas): IDR250,000,000.
– Transfer time: real-time.

SKN (National Clearing System)
– Transaction fee: IDR2,900 per transaction
– Minimum transaction amount: IDR10,001.
– Maximum transaction amount per transaction: IDR100,000,000.
– Transfer time: 1 business day
Limit per-day (SKN & RTGS Combined):
* Basic, Smart, and Jenius: IDR500.000.000.
*Sinaya Prioritas: IDR1.000.000.000.

RTGS (Real Time Gross Settlement)
– Transaction fee: IDR25,000 per transaction
– Minimum transaction amount: IDR100,000,001.
– Maximum transaction amount: IDR500,000,000.
Limit per-day (SKN & RTGS Combined):
* Basic, Smart, and Jenius: IDR500.000.000.
*Sinaya Prioritas: IDR1.000.000.000.

Find more information about transaction limits here

How does money transfer work with BI-FAST from Jenius app?

Every time you transfer money to a bank that is part of the BI-FAST service (min. IDR10,001), Jenius will use BI-FAST service automatically.

How do I make sure I’m using BI-FAST for money transfers?

– Make sure the bank has joined the BI-FAST service.
– Make sure your transfer amount is a minimum IDR10,001.
– Make sure there is BI-FAST information written on confirmation page.
– Make sure the transaction fee on the confirmation page is IDR 0.

What will happen if trouble occurs when I transfer money with BI-FAST via Jenius app?

Money transfers can still be made by using the online transfer network (RTOL) for a fee of IDR5,000.

If the maximum daily transaction limit with BI-FAST of IDR250,000,000 has reached the limit, money transfers will be directed using SKN with a fee of IDR2,900/transaction or using RTGS of IDR25,000/transaction.

I transferred money to another bank that has joined the BI-FAST service but I was charged a transaction fee of IDR5,000. Why did it happen?

Most likely, this happened because the BI-FAST network was having problems. Therefore, we directed your money transfer using the Online Transfer network with a transaction fee IDR5,000.

Apart from Jenius, which banks have joined the BI-FAST service?

You can see a list of banks in Indonesia that have joined the BI-FAST network here

*Information is subject to change at any time

Which features are not yet available for BI-FAST free transfer method?

These features are not yet available for BI-FAST free transfer method:

Recurring transfers that are scheduled before 13 July 2024*

Credit card bill payments through the “Pay Bills” feature

E-wallet top-ups (Gopay, OVO, LinkAja, Shopeepay)

Transfers via Virtual Account (for receiving banks that haven’t implemented BI-FAST)

Send to group

*If you already scheduled recurring transfers before 13 July 2024, you need to cancel and reschedule to enjoy BI-FAST free transfers.

How do I schedule a money transfer?

1. Choose Send It.
2. Choose recipient’s bank account.
3. Input the amount of money you want to transfer.
4. Tap the calendar icon, then choose which date you want the money to be transferred.
5. Choose Once on the transfer frequency.
6. Then choose Schedule Transfer.
7. Review the transaction details before tapping Schedule Transfer.

How do I do a recurring money transfer?

1. Choose Send It.
2. Choose recipient’s bank account.
3. Input the amount of money you want to transfer.
4. Tap the calendar icon, then choose which date you want the money to be transferred.
5. Choose the transfer Frequency, for example, the transfer will be transferred monthly.
6. Choose End After and choose the number to specify how many times the money will be sent. For example, the repeating transfer will be done monthly, starts from January 1st and will be stopped after the fifth transfer.
7. Then choose Schedule Transfer.
8. Review the transaction details before tapping Schedule Transfer.

Why am I still charged for my recurring transfer when BI-FAST transfers are supposed to be free?

From 13 July 2024, recurring transfers will be switched from the online transfer method (RTOL) to BI-FAST free transfers.

If you have already scheduled a transfer before 13 July 2024, please consider canceling and rescheduling it to enjoy BI-FAST free transfer fees, in accordance with the current transfer conditions.

What are the current transfer conditions for BI-FAST?

All transfers that you have scheduled for 13 July 2024 onwards will be prioritized using BI-FAST free transfer fee with these conditions:

– BI-FAST transfer method is available
– BI-FAST per transaction limits are still available.
– BI-FAST daily transfer limits are still available.

How do I cancel my scheduled transfer?

1. Go to the In & Out menu
2. Access the Scheduled tab
3. Select the scheduled transaction you want to cancel
4. Press the Cancel button to cancel the recurring transfer

Why did my transfer that I have been successfully scheduled fail to be processed?

Your scheduled transfer might fail to be processed if any of the following happens:

– Your Active Balance is insufficient when processing the transfer on the scheduled date.
– The BI-FAST transfer method is not available on the scheduled date. If that happens, the transfer will be switched to online transfer method (RTOL). Please ensure your Active Balance covers the scheduled amount and the applicable online transfer fees (RTOL).
– The Jenius app or the recipient’s bank is undergoing maintenance on the scheduled transfer date.

To ensure your scheduled transfer goes smoothly:

– Keep an eye on your transfer schedule in the In & Out menu.
– Make sure your Active Balance is sufficient to cover your scheduled transfer amount and fees.