As a Sinaya Prioritas user, will I receive a different customer service experience?

Yes, Sinaya Prioritas users will receive Layanan ViP (Virtual Prioritas), a branchless priority banking service available everyday, exclusive for Sinaya Prioritas customers.

You can gain access to exclusive banking services, faster financial solutions, and enjoy the convenience of transacting anytime, anywhere.

Who can use Layanan ViP?

Layanan ViP is available only for Jenius users with Sinaya Prioritas status.

Why do I have to video call Layanan ViP when I already have RM?

Layanan ViP provide priority banking services digitally and is available every day, allowing you to receive financial assistance anytime without having to wait for a regular Relationship Manager’s schedule. With Layanan ViP, access to exclusive financial solutions becomes faster and more flexible.

What’s the difference between Layanan ViP and the usual RM?

– Fully digital service
Layanan ViP provides priority banking services online without needing to go to a branch.

– No appointment needed
Layanan ViP can be accessed through the Jenius app without an appointment every day from 7.00 to 19.00 WIB.

– Served by a virtual RM
Agents from Layanan ViP are different from your personal RM. With a complete service history, this service will be able to provide banking solutions tailored to your needs.

How do I access the Layanan ViP and its video call mechanism?

Here’s how to access Layanan ViP:
1. Open the Jenius app.
2. From the Home page, select the arrow on the Sinaya Prioritas status to access the Privilege page.
3. Select Layanan ViP, then select Video Call Now.
4. The Jenius app will direct you to the ViP Service site.
5. Agree to microphone and camera access (the camera can be turned off during the session).

Once connected, a trained virtual RM agent will assist you.

When can I contact Layanan ViP?

Layanan ViP can be contacted every day from 07.00 to 19.00 WIB.

Is Layanan ViP a paid service?

Layanan ViP can be accessed free of charge. Make sure your internet connection is always stable to enjoy this service.

If my Sinaya Prioritas status is downgraded, can I still use Layanan ViP?

Layanan ViP is exclusive for Sinaya Prioritas customers. For Jenius Users who no longer have Sinaya Prioritas status, Layanan ViP will not be available.