Why do I have to activate physical card for my Jenius Credit Card?

Activate physical d-Card and s-Card to use it for online transactions.

How do I activate my physical d-Card?

– Open the Jenius app, then tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then tap the three right dots on the d-Card.
– Tap Activate Physical Card.
– Scan the QR code on the mailer you received.
– Create a PIN, confirm the PIN, then tap Continue.
– Input your Jenius password, then tap Send.
– d-Card physical card activation was successful!

How do I activate my physical s-Card?

– Open the Jenius app, then tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then tap the three right dots on the s-Card whose physical card you want to activate.
– Tap Activate Physical Card.
– Scan the QR code on the mailer you received.
– Create a PIN, confirm the PIN, then tap Continue.
– Input your Jenius password, then tap Send.
– S-Card physical card activation was successful!

Who can activate the physical s-Card?

Activation of the physical s-Card card can only be done by the d-Card holder.

Is there any requirement for activating a physical Jenius Credit Card?

Activating a physical card requires scanning the QR code printed on your mailer.

How to manage credit limit?

– Open the Jenius app, then tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, scroll to Credit Card Information, then select Set credit limit.
– Set the allocation limits for Credit Card and Flexi Cash then tap Save.
– Input your Jenius password, then tap Send.
– You have successfully managed your credit limit!

Who can set and manage credit limits?

Credit limits can only be set and managed by d-Card holders.

How to manage spending limit?

The spending limit can be set up when you request an s-Card.

If you want to reallocate limits, follow these guidelines.
– Open the Jenius app, then tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then tap the three dots on the top right side of the s-Card screen.
– Tap Change Limit.
– Set a new spending limit, then tap Save.
– Spending limit has been changed successfully!

Who can set and manage spending limits? Spending limits can only be set and managed by d-Card holders.

How to manage single purchase limit?

– Open the Jenius app, then tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then tap the three dots on the top right of the card you want to manage.
– Set a new single purchase limit, then tap Save.
– Input Jenius password, then tap Send.
– The single purchase limit has been changed successfully!

How to see the remaining credit limit for d-Card and s-Card cash withdrawals?

– Tap Cards on the bottom navigation.
– On the Card Center page, tap the Credit Card menu, then tap the appropriate card.
– Review the Limit Settings section.

The remaining cash withdrawal credit limit is listed below the single purchase limit.

How do I change my Jenius Credit Card PIN?

– Tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then tap the three dots on the top right of the appropriate card.
– Tap Change PIN.
– Enter the new PIN, confirm the PIN, then tap Save.
– Input your Jenius password, then tap Send.
– d-Card or s-Card PIN changed successfully!

Who can change Jenius Credit Card PIN? Jenius Credit Card PIN can only be changed by the d-Card holder.

How to temporarily block my Jenius Credit Card?

– Tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then
Tap the three dots on the top right of the d-Card or s-Card screen you want to temporarily block.
– Tap Temporary Block.

Who can temporarily block the Jenius Credit Card?

Temporarily blocking Jenius Credit Cards, both d-Card and s-Card can only be done by d-Card holders.

How do I unblock my Jenius Credit Card which is currently temporarily blocked?

– Tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then
Tap the three dots on the top right of the d-Card or s-Card screen you want to unblock.
– Tap Unblock Card.
– The card has been succesfully unblocked.

What is the difference between a temporary block and a permanent block?

Temporary blocking is suitable if you accidentally left or forgotten it. You can unblock it later when you retrieved it back.

Permanent blocking is suitable when your Jenius Credit Card is stucked in an ATM machine, lost, stolen, or damaged. If you choose permanent block, a new card will be sent to your address. If your card is lost or stolen, you will be sent a new card with a different card number. If your card is damaged, you will be sent a new card with the same card number. You will be charged a card replacement fee for new card requests.

How to permanently block Jenius Credit Card?

– Tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then
Tap the three dots on the top right of the d-Card or s-Card screen you want to unblock.
– Tap Permanent Block.
– Double check the card information, select the reason for blocking, then tap Permanent Block.
– Recheck the detailed information, then select Block Card.
– The card has been permanently blocked.

Who can permanently block Jenius Credit Card?

Jenius Credit Card permanent blocking can only be done by d-Card holders.

What is Transaction Management?

Three types of settings to make it easier for you to transact with d-Card and s-Card which can be activated and deactivated according to your preference.

What are the three types of settings available?

– Withdraw Cash at ATM.
By activating this feature, d-Card and s-Card can be used to withdraw cash at ATMs.
– Online Transactions.
By activating this feature, d-Card and s-Card can be used for online transactions at local and international merchants.
– Foreign transactions.
By activating this feature, physical d-Card and s-Card cards can be used for offline transactions abroad.

The option to enable and disable transaction settings is in your hand. You can manage transaction settings as needed, it can be one of them, two settings, or all three.

If you activate the features, d-Card and s-Card can be used for transactions whose settings have been activated. On the other hand, if the setting is disabled, d-Card and s-Card cannot be used for the three transactions above.

How do I activate Jenius Credit Card Transaction Settings?

– Open the Jenius app, then tap Cards on the bottom navigation.
– On the Card Center, select the Credit Card menu, then tap the three dots on the top right of the d-Card or s-Card you want to enable.
– Select Transaction Settings.
– Enable the settings as you need, then tap Save.
– The d-Card or s-Card Transaction settings have been successfully enabled.

How do I disable Jenius Credit Card Transaction Settings?

– Tap Cards on the bottom navigation.
– On the Card Center, select the Credit Card menu, then tap the three dots on the top right of the d-Card or s-Card you want to disable.
– Select Transaction Settings.
– Disable the settings as you need, then tap Save.
– The d-Card or s-Card Transaction settings have been successfully disabled.

Who can manage Jenius Credit Card Transaction Management?

Jenius Credit Card Transaction can only be managed by d-Card holders.

How do I request an s-Card for other Jenius user?

– Tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then tap Add s-Card.
– Select Yes, then tap Next.
– Input $Cashtag and select Check.
– Input the correct information in the Relationship with you section, then tap Continue.
– Select the card design, specify the name to be included on the card, specify the spending limit and single purchase limit, confirm the delivery address, then select Continue.
– Give a check mark as approval, then tap Send.
– Input your Jenius password, then tap Send.
– You have successfully requested an s-Card to be given to a Jenius user.
Make sure the s-Card holder allows the process to continue from his/her app.

How do I request an s-Card for non Jenius user?

– Open the Jenius app, then tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then tap Add s-Card.
– Select No, then tap Next.
– Select Take KTP Photo.
– Take KTP photo with your phone camera.
– Make sure you are taking a clear and readable KTP photo then tap Confirm.
– Review and make sure all information is correct then input mobile number, email address, relationship with you, then tap Next.
– Select the card design, specify the name to be displayed on the card, specify the spending limit and single purchase limit, confirm the delivery address, then tap Send.
– Give a check mark as approval, then tap Send.
– Input your Jenius password, then tap Send.
– You have successfully requested an s-Card.
Make sure the s-Card holder allows the process to continue from his/her app.