Card Center Credit Card
Physical Card Activation
Why do I have to activate physical card for my Jenius Credit Card?
Activate physical d-Card and s-Card to use it for online transactions.
How do I activate my physical d-Card (main credit card)?
– On the bottom navigation, select Cards.
– On the Card Center, tap the Credit Card menu, then tap the three right dots on the d-Card.
– Tap Activate Physical Card.
– Scan the QR code on the mailer you received.
– Create a PIN, confirm the PIN, then tap Continue.
– Input your Jenius password, then tap Send.
– d-Card physical card activation was successful!
As d-Card (Main Credit Card) holder, how do I activate the physical s-Card (Supplementary Credit Card)?
– On the bottom navigation, select Cards.
– In the Cards page, select the Credit Card menu.
– Tap the three dots next to your s-Card.
– Choose Activate Physical Card.
– Scan QR Code sent to your e-mail.
– Create PIN, confirm PIN, then tap Continue.
– Enter your Jenius password and tap Submit..
– Your physical s-Card is now activated!
As prospective s-Card (Supplementary Credit Card) holder, how do I activate the physical s-Card?
– On the bottom navigation, select Cards.
– In the Cards page, select the Credit Card menu.
– Tap the three dots next to your s-Card.
– Select Activate Physical Card.
– Scan QR Code sent to your e-mail.
– Create PIN, confirm PIN, then tap Continue.
– Enter your Jenius password and tap Submit.
– Make sure the d-Card holder confirms the physical s-Card activation you submitted.
Who can activate the physical s-Card (Supplementary Credit card)?
Physical s-Card (Supplementary Credit Card) activation can be done by d-Card (Main Credit Card) holder and s-Card holder.
Is there any requirement for activating a physical Jenius Credit Card?
Activating a physical card requires scanning the QR code printed on your mailer.
How do I activate my physical s-Card?
– Open the Jenius app, then tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then tap the three right dots on the s-Card whose physical card you want to activate.
– Tap Activate Physical Card.
– Scan the QR code on the mailer you received.
– Create a PIN, confirm the PIN, then tap Continue.
– Input your Jenius password, then tap Send.
– S-Card physical card activation was successful!
Who can activate the physical s-Card?
Activation of the physical s-Card card can only be done by the d-Card holder.
Is there any requirement for activating a physical Jenius Credit Card?
Activating a physical card requires scanning the QR code printed on your mailer.
How do I activate my physical card if my mailer is lost?
How to activate a physical card if your mailer is lost:
– Submit a physical card activation request to Jenius Help 1500 365.
– Scan the QR code sent to your e-mail.
What should I prepare when applying for physical card activation via SMBCI Care 1500 365?
You only need to inform the card number for validation.
After calling Jenius Help, when will I receive the QR code in the e-mail?
The QR code for physical card activation will be sent to the e-mail registered to the Jenius account on the same day.
How do I activate the physical card after I receive the QR code in the e-mail?
– On the bottom navigation, select Cards.
– On Card Center page, select the Credit Card menu, then tap the three dots right on the card.
– Tap Activate Physical Card.
– Point the camera at the QR code sent to the e-mail.
– Create PIN, confirm the PIN, then select Continue.
– Input your Jenius password, then tap Send.
– Jenius physical Credit Card activation was successful!
How do I activate my physical s-Card using the QR code I received via email?
As the d-Card (Main Credit Card) holder, you can activate the physical s-Card (Supplementary Credit Card) by following these steps:
1. On the bottom navigation, select Cards.
2. In the Cards page, select the Credit Card menu.
3. Tap the three dots next to the s-Card you want to activate.
4. Choose Activate Physical Card.
5. Scan the QR code sent to your e-mail.
6. Create a PIN, confirm it, and choose Next.
7. Enter your Jenius password and choose Submit.
8. Your physical s-Card is now activated!
Can my physical card be used immediately if I use the QR code in the e-mail for activation?
Yes. Your physical card will be immediately active and can be used for offline transactions.
I have received a QR code in the e-mail but the code cannot be read, what should I do?
Call 1500 365 for assistance with physical card activation via SMBCI Care.
Due to security reasons, physical card activation via Jenius Help takes 1×24 hours on working days for data verification.
Managing Credit Limit
How to manage credit limit?
– Open the Jenius app, then tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, scroll to Credit Card Information, then select Set credit limit.
– Set the allocation limits for each product then tap Save.
– Input your Jenius password, then tap Send.
– You have successfully managed your credit limit!
Who can set and manage credit limits?
Credit limits can only be set and managed by d-Card (Main Credit Card) holders.
How to manage spending limit?
The spending limit can be set up when you request an s-Card.
If you want to reallocate limits, follow these guidelines.
– Open the Jenius app, then tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then tap the three dots on the top right side of the s-Card screen.
– Tap Change Limit.
– Set a new spending limit, then tap Save.
– Spending limit has been changed successfully!
Who can set and manage spending limits?
Spending limits can only be set and managed by d-Card (Main Credit Card holders.
How to manage single purchase limit?
The spending limit can be set up when you request an s-Card.
If you want to reallocate limits, follow these guidelines.
– Open the Jenius app, then tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then tap the three dots on the top right side of the s-Card screen.
– Tap Change Limit.
– Set a new spending limit, then tap Save.
– Spending limit has been changed successfully!
Who can set and manage spending limits?
Spending limits can only be set and managed by d-Card (Main Credit Card) holders.
How to manage single purchase limit?
– Open the Jenius app, then tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then tap the three dots on the top right of the card you want to manage.
– Set a new single purchase limit, then tap Save.
– Input Jenius password, then tap Send.
– The single purchase limit has been changed successfully!
How to see the remaining credit limit for d-Card and s-Card cash withdrawals?
– Tap Cards on the bottom navigation.
– On the Card Center page, tap the Credit Card menu, then tap the appropriate card.
– Review the Limit Settings section.
The remaining cash withdrawal credit limit is listed below the single purchase limit.
Managing Credit Cards
How do I change my Jenius Credit Card PIN?
– Tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then tap the three dots on the top right of the appropriate card.
– Tap Change PIN.
– Enter the new PIN, confirm the PIN, then tap Save.
– Input your Jenius password, then tap Send.
– d-Card or s-Card PIN changed successfully!
Who can change Jenius Credit Card PIN?
Changing Jenius Credit Card PIN, both d-Card (Main Credit Card) and s-Card (Supplementary Credit Card), can be done by d-Card holder and s-Card holder..
How to temporarily block my Jenius Credit Card?
– Tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then
Tap the three dots on the top right of the d-Card or s-Card screen you want to temporarily block.
– Tap Temporary Block.
Who can temporarily block the Jenius Credit Card?
Temporarily blocking Jenius Credit Cards, both d-Card (Main Credit Card) and s-Card (Supplementary Credit Card) can be done by d-Card holder and s-Card holder.
How do I unblock my Jenius Credit Card which is currently temporarily blocked?
– Tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then
Tap the three dots on the top right of the d-Card or s-Card screen you want to unblock.
– Tap Unblock Card.
– The card has been succesfully unblocked.
What is the difference between a temporary block and a permanent block?
Temporary blocking is suitable if you accidentally left or forgotten it. You can unblock it later when you retrieved it back.
Permanent blocking is suitable when your Jenius Credit Card is stucked in an ATM machine, lost, stolen, or damaged. If you choose permanent block, a new card will be sent to your address. If your card is lost or stolen, you will be sent a new card with a different card number. If your card is damaged, you will be sent a new card with the same card number. You will be charged a card replacement fee for new card requests.
How to permanently block Jenius Credit Card?
– Tap Cards on the bottom navigation.
– On the Card Center, tap the Credit Card menu, then
Tap the three dots on the top right of the d-Card or s-Card screen you want to unblock.
– Tap Permanent Block.
– Double check the card information, select the reason for blocking, then tap Permanent Block.
– Recheck the detailed information, then select Block Card.
– The card has been permanently blocked.
Who can permanently block Jenius Credit Card?
Permanently blocking Jenius Credit Card, both d-Card (Main Credit Card) and s-Card (Supplementary Credit Card), can be done by d-Card holder and s-Card holder.
What is Transaction Management?
Three types of settings to make it easier for you to transact with d-Card (Main Credit Card) and s-Card which can be activated and deactivated according to your preference.
What are the three types of settings available?
– Withdraw Cash at ATM.
By activating this feature, d-Card (Main Credit Card) and s-Card can be used to withdraw cash at ATMs.
– Online Transactions.
By activating this feature, d-Card (Main Credit Card) and s-Card can be used for online transactions at local and international merchants.
– Foreign transactions.
By activating this feature, physical d-Card (Main Credit Card) and s-Card cards can be used for offline transactions abroad.
The option to enable and disable transaction settings is in your hand. You can manage transaction settings as needed, it can be one of them, two settings, or all three.
If you activate the features, d-Card (Main Credit Card) and s-Card can be used for transactions whose settings have been activated. On the other hand, if the setting is disabled, d-Card (Main Credit Card) and s-Card cannot be used for the three transactions above.
s Credit Card Transaction Settings?
– Open the Jenius app, then tap Cards on the bottom navigation.
– On the Card Center, select the Credit Card menu, then tap the three dots on the top right of the d-Card or s-Card you want to enable.
– Select Transaction Settings.
– Enable the settings as you need, then tap Save.
– The d-Card or s-Card Transaction settings have been successfully enabled.
How do I disable Jenius Credit Card Transaction Settings?
– Tap Cards on the bottom navigation.
– On the Card Center, select the Credit Card menu, then tap the three dots on the top right of the d-Card or s-Card you want to disable.
– Select Transaction Settings.
– Disable the settings as you need, then tap Save.
– The d-Card or s-Card Transaction settings have been successfully disabled.
Who can manage Jenius Credit Card Transaction Management?
Jenius Credit Card Transaction can only be managed by d-Card holders.
Request s-Card
Who is eligible to apply for a Supplementary Credit Card?
All existing Jenius users who already has an active d-Card (Main Credit Card).
What are the advantages of applying for s-Card (Supplementary Credit Card) for other Jenius users?
If you apply for s-Card for other Jenius users, you just need to input their $Cashtag.
What are the requirements for applying for an s-Card (Supplementary Credit Card)?
‘To apply for an s-Card (Supplementary Credit Card), you must be at least 17 years old and meet all applicable credit requirements as determined by Jenius.
Who is eligible to receive an s-Card (Supplementary Credit Card)?
s-Card (Supplementary Credit Card) can be given to:
1. Other Jenius users
2. Non Jenius users
3. Yourself
