Why can’t I use the money I just added to Active Balance?
If you have any ongoing payment and your Active Balance is insufficient to pay it, Jenius will automatically hold some money on your Active Balance to settle them.
If there’s still some remaining, they will be available in Active Balance to use.
Why did Jenius apply Hold Amount?
Because Jenius wants to help you settle your payment on time.
How do I know if there’s any Hold Amount in my Active Balance?
Check if there’s any amount in a brackets under Active Balance on the Home page of your Jenius app.
Also, you can find out from the Hold Amount information which is available on the Wealth page under Total Cash.
Once the Hold Amount has been released for payment, this information won’t be available on the dashboard anymore. You can find them on the In & Out menu.
When will the Hold Amount released for payment?
Each payment has its own terms. The amount can be held for 1 to 30 working days, either it’s sufficient or only a part of the total payment.
If the Hold Amount hasn’t been released within 30 working days, contact Jenius Help immediately at 1500 365.
