What is Jenius Pay
Jenius Pay is a payment method that you can use seamlessly by using $Cashtag when making online transactions at Jenius merchant partners.
What are the advantages of Jenius Pay?
- Secure and hassle-free transactions by only using $Cashtag at Jenius merchant partners.
- Available at hundreds of merchants, including online store merchants of daily needs and fashion.
- Pay from Active Balance, e-Card, and x-Card, or pay with Flexi Cash to enjoy installments.
Who is able to use Jenius Pay?
All Jenius users are able to use Jenius Pay.
Where can I find Jenius Pay feature?
You can find and choose Jenius Pay as your payment method at Jenius merchant partners.You will only need Jenius application to confirm your transactions.
Where can I use Jenius Pay?
You can do online transactions using Jenius Pay at all Jenius merchant partners. View the full list here.
Beside Active Balance, are there other options for making payments with Jenius Pay?
Yes. You can use e-Card, x-Card, and Flexi Cash.
Can payments with Jenius Pay be converted into installments?
Yes. You can convert your Jenius Pay transactions into installments with a minimum transaction of IDR 500,000. You can do it by using Flexi Cash as the source of funds when making the payment.
Is there any minimum and maximum transaction limits when using Jenius Pay?
- Minimum limit for Active Balance, e-Card, and x-Card as the source of funds: None
- Minimum limit for Flexi Cash as the source of funds: IDR 500,000 – Maximum limit: IDR 100,000,000
Can I use Jenius Pay if my daily transaction limit on my main account (Active Balance) has been reached?
No, the limit applies to each account in accordance with Bank Indonesia’s guidelines. If your daily limit has been reached, you will be unable to use Jenius Pay or Jenius Card for transactions (both on EDC machines and in e-commerce).
What do I need to pay attention to before making payments with Jenius Pay?
- Make sure your Jenius account is active.
- Use $Cashtag when transact with Jenius Pay on website or merchat application.
Is Jenius Pay safe?
Jenius Pay transactions are guaranteed safe. It will need layers of authentications on Jenius application to confirm your transactions.
Can I transact with Jenius Pay without my handphone?
No. Jenius Pay transaction confirmation can only be done through Jenius application on Notifications Center in your handphone. It also cannot be done through Jenius web app.
What are the differences between transaction with Jenius Pay and with Jenius Debit Card?
When using Jenius Pay, you only need to enter $Cashtag. There is no need to provide your card details (such as card number, expiration date, and CVV code) or OTP code.
Is there additional fee if I use Jenius Pay?
Additional fee depend on each merchant’s policy. There are merchants that will charge an additional fee, and many others will not. For instance, Tokopedia will charge an additional fee of IDR 1,000 per transaction. Please contact the merchant to know the amount of their additional fee.
Many people have heard of my $Cashtag, what if someone uses it without my permission?
No worries. All Jenius Pay online transactions need to be confirmed through Jenius application. You can decline if there are any unknown transaction confirmation requests on your Jenius appication.
Where can I view Jenius Pay transaction history?
Who should I contact if my Jenius Pay transaction failed?
You can contact the merchant that you made the transaction with.
Who should I contact if my Jenius Pay transaction is successful but the product I bought has not been delivered yet?
Your payment with Jenius Pay has been processed successfully if the transaction is completed. You can contact the merchant to get delivery information or anything else.
Who should I contact if Jenius Pay transaction failed by the merchant but my Jenius balance has been deducted?
Please contact the merchant that you made the transaction with.
Why can’t I make payments or transact with Jenius Pay?
Make sure the merchant you’ve chosen accepts Jenius Pay payments. View Jenius merchant partners here.
When I’m about to confirm payment, why can’t I find Flexi Cash in my source of fund list?
The Flexi Cash option as a source of fund for Jenius Pay is only available for Jenius users who already have Flexi Cash.
To be able to use Flexi Cash as a source of funds for Jenius Pay, make sure your Flexi Cash is active and there are no late payments.
After confirming my payment using Flexi Cash, the transaction failed. Do I get refund?
Refunds will adjust to the conditions of each merchant. The refunded funds will go into your Rupiah Active Balance, but the transaction will still be recorded in your Flexi Cash transaction history.
After confirming my payment using Flexi Cash, the transaction failed. What is the status of my Flexi Cash loan?
Your Flexi Cash loan status will remain active. You can see detailed information on the Loans menu in the Flexi Cash details on the Jenius app.
If I choose Flexi Cash as a source of funds for Jenius Pay, when do I have to pay the installments?
Flexi Cash installment payments are following the due date.
The due date will follow the date when you use Flexi Cash as a source of fund for Jenius Pay.
If you have already made a Flexi Cash withdrawal, the due date will follow your first withdrawal date.
I use Flexi Cash as a source of funds for Jenius Pay, where can I see the bill?
Open the Jenius app, select Wealth page, tap Credit menu, tap Used Limit, then tap Loans to see a list of ongoing loans.
